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Hotel description

The 3-star Hotel City M28 (ex Hotel Cassany) is located in the commercial centre of Andorra la Vella and opposite the well-known Pyrenees Shopping Centre. It is a simple accommodation, so if you are not looking for great luxuries but you want to stay in a central hotel, it is a great option for your getaway to the Country of Shopping ;-)

The Hotel serves continental breakfasts. It has free Wi-Fi. Did you know? Pets allowed! Perfect if you travel with your pet :-)

Breakfast is served from 7:30 a.m. to 10 am. , in half-hour shifts, to respect security measures, so upon arrival you must ask in advance what time you would like to have breakfast.

In addition, you will check in with the relevant security measures: screen, mask (optional), safety distance (1.5-2m) and disinfectant gel.

Throughout the accommodation you will find gels to be able to disinfect your hands.

The spa centreof Caldea is approximately 1km away, just a 15-minute walk near the river that crosses the city. Or if you prefer you can also travel by car, it is less than 10 minutes away.

Good to know:

The accommodation does not offer lunch or dinner service. It only offers breakfast. It is important that you keep in mind that it is a basic accommodation . We recommend it for those travelers who spend the day enjoying Andorra and only go to sleep ;-)

 

Certain services listed in the accommodation description may be of extra charge. Please check with the reception desk upon arrival.


The restaurant will adapt its services according to any situation that is presented and these may vary at any time. 
  • Check in time
    from 14:00
  • Closing hour
    Before 12:00
Hotel services
6,2
AVERAGE
31 reviews
Read Reviews
Distance to Andorra la Vella city centre 

The hotel has an excellent location

Hotel services

24 h reception
Restaurant
Bar
Heating
Wi-Fi
Lift
No Car Park Available
Breakfast (Buffet)
Pet-Friendly on request (check fee)
Free Ski Lockers
Free Lugagge Room
Gluten-free food on request
Dairy-free milk on request
Not accessible for people with reduced mobility
Baby Cot (on request)

Room services

TV
Bathtub
Telephone
Toilet
Amenities
Hairdryer
Heating
Safe to be paid at reception
Desk
Wi-Fi in the rooms
AVERAGE 6,2
30 Reviews
Rooms
5.4 / 10
Services
6 / 10
Cleaning
6.3 / 10
Food
4.6 / 10
Staff
6.8 / 10
Price
7 / 10

LOLA
Haute-Garonne
2,8
Travelled in May 2022
Very friendly reception person. Location of the hotel in the center, we could do everything on foot
Execrable cleanliness. The bloodstained sheets, the smell of strong perfume to cover up bad smells. The person who takes care of the breakfast speaks to us as if we were at home. Vocabulary and mockery in Spanish, bad luck for her, we understood.

Victor
NS/NC
4,4
Travelled in May 2022
Ubicación
Las señoras de la limpieza van sin cuidado y hacen ruido que despiertan a todo el hotel a las 8 de la mañana haciendo imposible dormir más. Las habitaciones huelen mal.

María
Girona
6,7
Travelled in April 2022
La amabilidad de los trabajadores.
Para mí gusto faltaba limpieza tanto en las habitaciones como en el resto del hotel. Necesita un buen mantenimiento ya qué estaba algo viejo.

Diana
Barcelona
2,6
Travelled in April 2022
La ubicación
Para ser un hotel de 3 estrellas deja mucho que desear , las habitaciones son muy pequeñas para 2 personas , hace mucho calor y solo hay un ventilador pequeño que conectamos pero no sacaba ni aire, el baño la pica del agua estaba rota , no reponian el champú ni jabon ni el papel.

José Benito
Zaragoza
1,0
Travelled in April 2022
Lo único bueno de este lugar. La chica argentina su trato. Lo demás digno de estudio
Este lugar tendría que estar cerrado. Nos metieron en la parte de atrás donde es imposible salir con vida, en caso de incendio. PASE MUCHO MIEDO. pedí ayuda en la aplicación necesitaba que me ayudarán buscar otro lugar y no lo hicieron además el lugar sucio y asqueroso.

Rebeca
NS/NC
8,4
Travelled in April 2022
Muy céntrico, muy bien ubicado. Muy buena relación calidad/ precio
Demasiado calor en las habitaciones. No tiene parking propio, aunque hay aparcamiento cercano.

Tamara
NS/NC
7,2
Travelled in April 2022
El hotel está bien, es céntrico y estás cerca de todo

José Rafael
NS/NC
7,7
Travelled in March 2022
In general, everything was well organized.
The reservation confirmation document included contradictory information. At the beginning it indicates that it is not necessary to print anything. However, at the end it is indicated that you have to print the document for the hotel, ski rental shop, etc... This caused us a problem because when we arrived at the rental shop they required the printed document and it was not easy to find a place to print it (in the store they did not offer us the opportunity to print it despite suggesting it).

Pili
Barcelona
4,7
Travelled in March 2022
Very good location. Good breakfast. Very good Wi-Fi signal anywhere in the hotel.
Very fair cleaning, a lot of musty smell in the room, in the bedding, mattress and pillows. Very unpleasant. We asked for a change of sheets and it still went on.

These customers have given the accommodation a score but haven't left a comment:

Marc
Barcelona
9,2
Travelled in May 2022
Jose Luis
Madrid
8,0
Travelled in April 2022
Tere
NS/NC
7,7
Travelled in April 2022

Travellers' reviews

3 281 5 0
TripAdvisor Traveller Rating:
based on 281 of TripAdvisor's reviews
Location
Quality of sleep
Rooms
Service
Quality/price
Cleanliness
Total scores
  • Excellent
    14
  • Very good
    53
  • Average
    83
  • Poor
    42
  • Terrible
    89

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