10
Lita
Booked on Buscounchollo.com
April 2026
Excellent
Inmejorable! estancia perfectamente organizada en un lugar de encanto. Una atenciĂłn de 10 tanto en hotel como en balneario, lo que permitiĂł disfrutar de un tiempo de verdadero relax.
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7.7
Jose Ramon
Travelled with family
Booked on Amimir.com
December 2025
Good
Heating problem in one room and generally quite noisy when it's running. Reception staff not very sympathetic to the situation.
Problema de calefacción en una habitación y en general bastante ruidosa cuando está en funcionamiento. Personal de recepción poco empatica con la situación.
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7.7
Raquel
Travelled with friends
Booked on Buscounchollo.com
August 2025
Good
Ha estado todo bien en general
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5.4
Gabriel
Travelled with couple
Booked on Buscounchollo.com
August 2025
Average
The pool area is good, the water palace is also quite good, not the best in spas but acceptable. Buffet breakfast good.
La zona de piscina está bien, el palacio del agua también está bastante bien, no de lo mejor en balnearios pero aceptable. Desayuno bufet bien.
Celtic circuit bad, cold water and no directions on how the circuit will be, just "stand there, go to the other place..."
Very expensive and average food restaurant.
Overall, the staff is lacking.
To check in, we waited for an hour and a half, still, we had to wait another half an hour because at 15:00h they didn't have rooms ready yet.
Circuito celta mal, agua frĂa y no te dan indicaciones de cĂłmo va a ser el circuito, simplemente “ponte ahĂ, ve hacia el otro sitio…”
Restaurante muy caro y regular en comida.
En general el personal deja que desear.
Para hacer el check in estuvimos 1 hora y media esperando, aĂşn asĂ, tuvimos que esperar media hora más porque a las 15:00 no tenĂan aĂşn habitaciones preparadas.
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6.3
Raquel
Travelled with family
Booked on Amimir.com
April 2025
Average
I have traveled to the spa many times and this time there are no positive comments. We were 6 adults and 1 child. The truth is that we are customers for many years. But that does not matter to them. We comment on what happened but just by saying sorry or sorry, they solve everything.
He viajado muchas veces al balneario y está vez no hay comentarios positivos
Íbamos 6 adultos y 1 niño
La verdad que somos clientes de muchos años
Pero eso les da igual
Comentamos lo sucedido pero solo con el perdĂłn o lo siento ya lo solucionan todo
Well starting with the room, in the bathroom we had a leak and water started coming out, they came just to mop the floor. At the water palace the power went out for about 40 minutes and everything stopped, a woman who works there sarcastically told me, "Well, you stay the time you're wasting," she spoke very badly. However, if I reserve a time it's so as not to accumulate people, and in that half hour the amounts of people continued to enter, and the child we took pays his 30 euros to be swimming. We decided to have dinner one night at the Italian restaurant, which was the worst choice. It took us two and a half hours to leave. From the time we entered until they wrote down our dishes, it would take about an hour and something, and so on until dessert, which took more than half an hour to bring.
Pues empezando con la habitación que en el baño tuvimos una gotera y empezó a salir agua que vinieron solo a fregar el suelo
En el palacio del agua se fue la luz unos 40 minutos y se para todo,una mujer que trabaja allà me dijo sarcásticamente pues te quedas el tiempo que estás perdiendo muy mal hablada,no obstante si yo reservo hora es para no acumularse la gente,y en esa media hora seguà entrando las cantidades de gente,y el niño que llevábamos paga sus 30 euros para estar nadando
Decidimos cenar una noche en el italiano que fue la elección más desacertada
Tardamos dos horas y media en salir
Desde que entramos hasta que nos anotaron los platos tardarĂamos como una hora y algo y asĂ hasta el postre que tardaron en traerle más de media hora
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8.6
Carlos
Travelled with family
Booked on Buscounchollo.com
October 2024
Very good
Good offer with massage, Celtic circuit, and water palace, the latter recently renovated. The workers are very friendly and attentive to your well-being.
Buenas oferta con masaje,circuito celta y palacio del agua,este último recién reformado. Los trabajadores muy amables y pendientes de tu bienestar
A little more quality in the buffet food.
Un poco más de calidad en la comida del buffet.
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8
Paky
Travelled with couple
Booked on Buscounchollo.com
November 2023
Very good
The architecture of the building, the area where it is located, the meals, the tranquility, and the spa area outside the building (contrast of the hot water with the existing cold).
La arquitectura del edificio, la zona donde está ubicado, las comidas, la tranquilidad y la parte de balneario que está en el exterior del edificio (contraste del agua caliente con el frĂo existente)
The lack of renovation in the beach area and the bad smell coming from the hotel, as soon as you entered the reception. I asked, but they didn't know the reason, which surprised me quite a bit. The water from the fountain also had a terrible smell and people were filling bottles to drink from it.
La falta de remodelaciĂłn de la zona de balneario y el mal olor que desprendĂa el hotel, nada más entrar en la recepciĂłn. PreguntĂ© y no sabian motivo, respuesta que me extrañó bastante. El agua de la fuente tambiĂ©n tenĂa un olor horrible y la gente la cogĂa en botellas para beber.
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9.3
Maria Oliva
Travelled with family
Booked on Buscounchollo.com
October 2023
Excellent
The room is quite spacious and comfortable. The thermal facilities are amazing. The buffet is very varied and complete, and at a reasonable price.
La habitaciĂłn bastante amplia y cĂłmoda. Las instalaciones termales sorprendentes. El buffet libre muy variado y completo y con un precio razonable.
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7.7
Antonio
Travelled with couple
Booked on Buscounchollo.com
October 2023
Good
The spa facilities
Las instalaciones del balneario
The rooms need to be renovated
Las habitaciones necesitan reformar
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8
Kat
Travelled with friends
Booked on Buscounchollo.com
October 2023
Very good
Enjoy the water palace and the other services.
Disfrutar del palacio del agua y de los demas servicios
Let them come in to do maintenance in the room without it being something urgent
Que entren a hacer mantenimiento en la habitaciĂłn sin ser una cosa urgente
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6.7
Yolanda
Travelled with family
Booked on Amimir.com
August 2023
Good
The environment is privileged, the food is good and most of the hotel staff are very pleasant and helpful.
El entorno es privilegiado, la comida buena y la mayorĂa del personal de hotel muy agradables y serviciales.
The hotel needs fixing as it has a lot of leaks. The spa needs to be restored as it is old and most of the water jets did not work, the saunas in the area below are useless.
El hotel necesita arreglos, ya que tiene muchas goteras. El spa necesita restaurarlo ya que se encuentra viejo y la mayorĂa de los chorros de agua no funcionaban, las saunas de la zona de abajo inservibles.
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10
Enrique Juan
Travelled with couple
Booked on Buscounchollo.com
July 2023
Excellent
All great. Food, facilities, and staff excellent.
Todo genial. Comida, instalaciones y personal excelentes.
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9.7
Clary
Travelled with family
Booked on Buscounchollo.com
July 2023
Excellent
"Wonderful I went with my daughter and she's already asking to come back next year"
Maravilloso Fui con mi niña y ya está pidiendo volver el año q viene
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7.7
José Manuel
Travelled with couple
Booked on Buscounchollo.com
July 2023
Good
I have been to this hotel on other occasions and have noticed that the quality of service has declined.
He estado en otras ocasiones en este hotel y he notado que ha bajado la calidad del servicio
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8
Inmaculada
Travelled with couple
Booked on Buscounchollo.com
July 2023
Very good
The organization of the different spaces and the spaciousness of the facilities.
La organizaciĂłn de los distintos lugares y lo amplio de las instalaciones.
The Water Palace was a bit run-down and overcrowded.
El Palacio del agua estaba un poco deteriorado y masificado.
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9
JoaquĂn
Travelled solo
Booked on Amimir.com
July 2023
Excellent
It is a spa of 10, we have been to several and this has given us a lot of peace, it will be the environment where it is located, the super nice staff.
Es un balneario de 10,hemos ido a varios y este nos ha dado mucha paz,será el entorno de donde está ubicado, el personal súper agradable.
Maybe the rooms need a reform
Quizás necesita una reforma las habitaciones
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8.7
Jonatan
Travelled with couple
Booked on Buscounchollo.com
July 2023
Very good
The restaurant is great, everything is top quality.
El restaurante genial todo de primera calidad
The hotel needs some maintenance as it has several issues such as dampness, doors, etc...
Necesita un poco de mantenimiento el Hotel tiene varios desperfectos humedades,puertas etc...
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10
Anina
Travelled with couple
Booked on Buscounchollo.com
July 2023
Excellent
We loved it. The room was very spacious, clean, and quiet. Totally recommendable. The staff is super attentive. Just remember to call a few days in advance to book the treatments and circuits included in the package.
Nos ha encantado. Las habitaciĂłn muy amplia, limpia y tranquila. Totalmente recomendable. El personal super atento. Lo Ăşnico llamar unos dĂas antes para reservar los tratamientos y circuitos que van incluidos en el pack.
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8.3
Patricia
Travelled with family
Booked on Buscounchollo.com
July 2023
Very good
Excellent staff, the hotel is a bit old and a makeover would be a safe bet. Wonderful exterior garden and pool. One of the best water palaces but an unrenovated pool. We will definitely come back.
Personal excelente, el hotel tiene sus años y un lavado de cara serĂa una apuesta segura. JardĂn exterior y piscina maravillosos. Palacio del agua de los mejores pero una piscina sin reformar.Volveremos sin dudar
The penalty for a site with a small facelift would be 4* superior.
La pena de un sitiokcon un pequeño lavado cara serĂa de 4* superior
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7.7
Luis
Travelled with couple
Booked on Buscounchollo.com
July 2023
Good
Fatal the air conditioning issue was reported several times at the front desk and it took 36 hours to partially resolve it. For a three-day holiday, the break of one night and half a day was ruined.
Fatal lo del aire acondicionado se avisĂł varias veces en en recepciĂłn y tardaron 36 horas en medio solucionarlo. Para una escapada de tres dĂas se cargaron el descanso de las una noche y medio dĂa.
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