4
Snowra
Travelled solo
Booked on Esquiades.com
March 2025
Basic
There's no reception, and the person who answers the phone has no idea about customer service. And don't try emailing; no one answers. The worst service I've ever seen. Not recommended at all. The hotel is pretty run-down and dusty in every corner.
No hay recepción y la persona que te atiende por teléfono no tiene ni idea de atención al cliente. Y no intentéis mandar email nadie contesta. El peor servicio que he visto en mi vida. Nada recomendado . Hotel bastante destrozado y con polvo por todas las esquinas.
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7.3
Ekaterina
Travelled with family
Booked on Esquiades.com
March 2025
Good
Overall clean, comfortable and good
En general limpio, cómodo y bien
The sink in the bathroom was broken and unusable, and the towels weren't cleaned well enough. The sink could be cleaned better; it smells bad.
Estaba estropeada la pica en el baño y no se podía usar, las toallas no se limpian lo suficientemente bien. La limpieza del lavabo podría mejorar, huele mal.
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4.7
Nathalia
Travelled with couple
Booked on Esquiades.com
December 2024
Basic
The accommodation was close to the Pal ski lift in La Massana.
O Alojamento estava próximo ao ski lift de Pal em La Massana.
The room was dirty, the kitchen was dirty, the bathroom was dirty. We asked for a double bed and they put us in a room with two single beds. They never reply to emails. Unfortunately I wouldn't stay there again and I wouldn't recommend it.
O espaço estava sujo, cozinha suja, banheiro sujo. Foi pedido uma cama de casal e nos colocaram em um quarto com duas camas de solteiro. Nunca respondem ao e-mail. Infelizmente não voltaria a ficar no espaço e não recomendo.
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8.3
Isaac
Travelled solo
Booked on Esquiades.com
December 2024
Very good
Very quiet, but above all because people respect the rules. Free and good Wi-Fi. Very good temperature in all areas.
Muy tranquilo pero sobre todo por que la gente respeta las normas. Wifi gratuito y bueno. Muy buena temperatura en todas las áreas.
There was no one in charge either at the hotel or by email, as I sent an email and to this day I have not received a reply. They should adapt the bathroom on the 2nd floor as there is only one for 12 people.
No había nadie a cargo tanto en el hotel ni en el email ya que envié un email y a día de hoy no me han contestado.
Deberían adecuar el baño de la planta 2 ya que sólo hay uno para 12 personas.
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10
Laia
Travelled with family
Booked on Esquiades.com
March 2024
Excellent
All perfect.
Todo perfecto.
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10
RubÉn
Travelled solo
Booked on Esquiades.com
February 2024
Excellent
Economic
Económico
There is no car park
No hay aparcamiento
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8.7
Derek
Travelled with friends
Booked on Esquiades.com
January 2024
Very good
All right
Tot be
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10
Cécile
Booked on Esquiades.com
March 2023
Excellent
Good location, the hostel has a lot of charm and is very clean
Buena ubicacion, el hostal tiene mucho encanto y es muy limpio
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7.5
Javier
Travelled solo
Booked on Esquiades.com
February 2023
Good
Shared room of 6 mixed. You sleep well and the other guests respected the silence to sleep. The bathroom is very good. The attention via email to inform was good.
Hab. Compartida de 6 mixta. Se duerme bien y los otros huéspedes respetaron el silencio para dormir. El baño está muy bien. La atención vía email para informar fue buena.
The towel had some strange stains. And that the locker where you keep your skis can be accessed by anyone saying that they have to keep something and they can rob you. And I don't understand why they don't let you put your skis that are inside a cover and don't damage anything, inside the couch. There is no car park nearby.
La toalla estaba con unas manchas extrañas.y Que la taquilla donde guardes tus esquís puede acceder cualquiera diciendo que tiene que guardar algo y te pueden robar. Y no entiendo por qué no te dejan poner tus esquís que están dentro de una funda y no dañan nada, dentro del canapé. No hay para aparcar cerca.
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9.7
Pixie
Travelled solo
Booked on Esquiades.com
February 2023
Excellent
Very good, the beds are comfortable, and the location is quite good, in my case I traveled alone and the services offered vs price are what is needed. There is a kitchen, and a small living room as a common area, so it is great if you travel alone and do not want to spend excessively eating out in restaurants. It is close to everything in La Massana, supermarkets and the cable car (for those who do not go by car), I personally traveled by car because in winter La Massana is all blue zone and car park. To park you have to go a bit far, to the Pal road or the Ordino road, but you find a space without problem. And one detail, THE WIFI CONNECTION WORKS GREAT, one of the few accommodations in Andorra where I have been where the connection is good.
Muy bien, las camas son cómodas, y la ubicación está bastante bien, en mi caso viajé solo y los servicios que ofrece vs precio es lo necesario.
Hay cocina, y un pequeño salón como zona común, por lo que genial si viajas solo y no quieres ralizar gasto excesivo comiendo fuera en restaurantes.
Está cerca de todo en la massana, supermercados y el telecabina (para quien no vaya en coche), yo personalmente me movía en coche porque en invierno La Massana es todo zona azul y parking. Para aparcar toca irse un poco lejos, a la carretera de pal o la carretera de ordino, pero encuentras hueco sin problema.
Y un detalle, LA CONEXIÓN WIFI FUNCIONA GENIAL, de los pocos alojamientos en Andorra en los que he estado que la conexión es buena.
N/A
N/A
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9.3
Sara
Travelled with couple
Booked on Esquiades.com
February 2023
Excellent
It's great, clean and comfortable
Es genial , limpio y cómodo
It bothers that there are so many cameras. Fatal to park, you have to do it about a km.
Incomoda que haya tantísimas cámaras.
Fatal para aparcar, tienes que hacerlo como a un km.
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8
Maria Del Mar
Travelled with friends
Booked on Esquiades.com
January 2023
Very good
They told me there was a hair dryer, and there isn't. Excessive heating for my taste, we had to sleep, on a quilt and without pajamas due to heat.
Me dijeron que había secador de pelo, y no lo hay.
Calefacción para mi gusto excesiva, tuvimos que dormir, sobre colcha y sin pijama por calor.
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1
Christian
Travelled with couple
Booked on Esquiades.com
January 2023
Basic
Nothing
Nada
There is no reception, lack of surveillance during the day but especially at night to complain about the other guests since they did not respect the rest at all, then the cleaning girl at 10 o'clock was throwing us out when you can leave until 12 fatal I do not recommend the unattended shared kitchen to anyone and no one to be able to make a complaint or a query. The bedrooms have a disastrous security since it has a padlock so as not to lift the sofa but by moving the mattress you access your belongings, the very low ceiling you cannot stand up if you are taller than 1.70.
No hay recepción, falta de vigilancia durante el día pero sobre todo por la noche para quejarse de los demás huéspedes ya que no respetaron nada el descanso, luego la chica de la limpieza a las 10 nos estaba echando cuando se puede salir hasta las 12 fatal no lo recomiendo a nadie la cocina compartida sin vigilancia y nadie para poder hacer una queja o una consulta. Las habitaciones una seguridad nefasta ya que dispone un candado para no levantar el canapé pero moviendo el colchón accedes a las pertenencias, el techo muy bajito no te puedes poner de pie si mides más de 1,70.
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8
Jose
Travelled with friends
Booked on Esquiades.com
December 2022
Very good
Price, location, cleanliness, availability of kitchen with dishwasher
Precio, ubicación, limpieza, disponibilidad de cocina con lavavajillas
Especially, that the separate room on the 3rd floor is so small. Being in the sloping part, you have to be crouched. Water leaked through the skylight. no elevator
Especialmente, que la habitación separada de la 3a planta sea tan pequeña. Al estar en la parte abuardillada, tienes que estar agachado. Se filtravba agua por el tragaluz. No hay ascensor
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6.8
Lucía
Travelled with couple
Booked on Esquiades.com
April 2022
Good
The beds are very comfortable and the kitchen very well equipped.
Las camas son muy cómodas y la cocina muy equipada.
The top floor is very uncomfortable because you can't fit your feet almost anywhere. A single bathroom for 8-10 (I don't remember well) beds is very scarce. The living-dining area is small and uncomfortable to eat.
La planta de arriba es muy incómoda porque no se cabe de pies en casi ningún lado. Un solo baño para 8-10 (no recuerdo bien) camas es muy escaso. La zona de salón-comedor es pequeña e incómoda para comer.
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8.4
Helena
Travelled with friends
Booked on Esquiades.com
March 2022
Very good
decoration and location
decoracó i situació
share bathroom
compartir bany
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8.8
Pelayo
Travelled with friends
Booked on Esquiades.com
March 2022
Very good
Access has been easy, everything was clean and tidy. In general, the facilities are very well organized.
El acceso ha sido fácil, todo estaba limpio y ordenado. En general las instalaciones están muy bien organizadas.
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7.6
Manel
Travelled with family
Booked on Esquiades.com
March 2022
Good
I liked everything in general, burbs location the room very complete, coffee maker with capsules and water in the room, comfortable beds.
Me gustado todo en general, burbs ubicación la habitación muy completa, cafetera con capsulas y agua en la habitación, camas cómodas.
The heating is too high, we have been very hot.
Demasiado alta la calefacción hemos pasado mucha calor.
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9.5
Breno
Booked on Esquiades.com
February 2022
Excellent
Regarding the site everything great
Respecto al sitio todo genial
They didn't tell us that the ski passes have to be picked up in the cable car, luckily we found a couple at 8 in the morning who woke up having breakfast in the kitchen and explained how to do it, otherwise we were sold, since they didn't answer the phone either. emergencies they give you. Otherwise all great
No nos avisaron de que los forfaits se han de recoger en el telecabina, suerte que nos encontramos a una pareja a las 8 de la mañana despierta desayunando en la cocina y nos explico cómo hacerlo, sino estábamos vendidos, ya que tampoco contestaban al teléfono de emergencias que te dan. Por lo demás todo genial
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9.6
Marta Siglinda
Travelled with friends
Booked on Esquiades.com
February 2022
Excellent
Perfect location to go skiing, restaurants, pharmacy and supermarket close to several minutes walk. Clean room, comfortable mattress. The well equipped kitchen. If you have any questions, they answer you right away via email. The only thing I noticed is that it smells a bit like pipes.
Ubicación perfecta para ir a esquiar, restaurantes, farmacia y supermercado cerca a varios minutos andando. La habitación limpia, colchón cómodo.
La cocina bien equipada. Si tienes alguna duda te contestan enseguida vía email. La única cosa que noté es que huele un poco a tuberías.
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