Hotel Rinno

A nice room on the top floor, with a cozy window-side area, comfortable beds, and a convenient location close to the old town.

The most unpleasant part of the experience was right at check-in. I cannot understand how it is possible for the reception desk not to have the correct information about a fully paid reservation. I had booked and paid for 2 rooms for 4 people, and the entire reservation was made under my name. However, at the reception I was told that the reservation was only for one room. Instead of the issue being checked and resolved immediately, I had to contact amimir.com myself. To their credit, they reacted extremely quickly and provided excellent assistance. In the end, it turned out that the second room had been registered under the name of one of the guests, which apparently caused the confusion. However, this should not have been an issue for the customer. The entire reservation was made and paid for by me and was under my name, so I expected the reception staff to have the correct information and for the check-in process to go smoothly, without unnecessary stress and loss of time.