Hotel Tatra

The only positive thing about this hotel is that it is relatively close to the old town center and to public transportation

The staff’s attitude was very bad, especially the morning shift team. We arrived at the hotel at night, and it was almost empty. The receptionist gave us a room at the far end of the hotel, facing some buildings and the roof, far from the road and ventilation, even though they had other rooms available. We accepted it, thinking: “As long as the room is good, it’s fine.” When we entered, we found it full of mosquitoes and insects on the floor, including a cockroach and a small green grasshopper flying around. We spent time catching them. This was probably not due to lack of cleanliness, but maybe because of the neighboring roof where the air conditioning compressors are located. Anyway, we spent the night there. The next morning, I politely and calmly asked the receptionist to change the room. He acted as if he was searching, thinking, and consulting with his colleague sitting opposite him, then they both spoke in their own language. Afterwards, he told me, “It’s very difficult, maybe at night, I’m not sure.” I was surprised and told him this is not true—rooms in all hotels are ready by 14:00, or at the latest 15:00. I even told him, “Consider me a new guest. If I check in now, will it be at night?” His attitude, and his colleague’s, was extremely rude, dry, arrogant, and unprofessional.