2.3
Reza
Va viatjar en família
Reserva de Amimir.com
De setembre 2026
Decebedor
La pitjor experiència hotelera de la meva vida. Absolutament no mereixedor de 4 estrelles. Aquesta va ser, sens dubte, una de les pitjors estades que he tingut mai. Sincerament, no entenc com es classifica aquesta propietat com a hotel de 4 estrelles. La higiene era absolutament inacceptable. El bany i el lavabo estaven en tan mal estat que utilitzar-los va ser realment desagradable i repugnant. Els estàndards de neteja no s'acostaven gens al que esperaria d'una propietat de 4 estrelles. El comportament del personal va ser igualment decebedor. En lloc de sentir-me benvingut com a hoste, vaig sentir com si el personal busqués constantment motius per cobrar als hostes o deduir diners del dipòsit que es cobrava al fer el check-in. De fet, aquest va ser el primer hotel de 4 estrelles on m'he allotjat que requeria un dipòsit. Les instal·lacions també eren extremadament dolentes. Aquest va ser el primer hotel de 4 estrelles que he trobat sense ascensor en un edifici de quatre plantes. L'equipament i els mobles eren vells, danyats i mal cuidats, inclosos els llits trencats. Encara més inacceptable va ser el fet que no hi havia aigua calenta durant la nostra estada. Ens van obligar a dutxar-nos amb aigua freda.Després d'aquesta experiència, vaig emmalaltir i fa dies que en pateixo les conseqüències. L'hotel s'anuncia com a de 4 estrelles i amb tot inclòs, però en realitat, gairebé tot semblava tenir un cost addicional. El Wi-Fi es pagava, l'aigua embotellada es pagava i la majoria de les begudes es pagaven. El servei al bar era extremadament limitat i molt per sota del que esperaria d'un hotel amb tot inclòs. Una de les coses més increïbles va ser la manera com es van tractar els refrescos. Fins i tot amb els àpats, no proporcionaven ampolles o llaunes individuals de refrescos. En canvi, els clients havien de servir les begudes d'ampolles grans de 2 litres, got a got. He viatjat a molts hotels i, sincerament, mai he experimentat res semblant. En general, aquesta propietat va fallar en gairebé tots els nivells: neteja, higiene, manteniment, instal·lacions, servei, actitud del personal i relació qualitat-preu. Sincerament, no puc entendre com es pot classificar aquest hotel com un resort de 4 estrelles amb tot inclòs. Recomano fermament a qualsevol que estigui considerant allotjar-s'hi que s'ho pensi dues vegades. Va ser una experiència extremadament decebedora i no m'hi tornaria a allotjar absolutament.
The worst hotel experience of my life. Absolutely not worthy of 4 stars.
This was, without a doubt, one of the worst stays I have ever experienced. I genuinely do not understand how this property is classified as a 4-star hotel.
Hygiene was absolutely unacceptable. The bathroom and toilet were in such poor condition that using them was genuinely unpleasant and disgusting. Cleanliness standards were nowhere near what I would expect from a 4-star property.
The staff behaviour was equally disappointing. Instead of feeling welcomed as a guest, I felt as though the staff were constantly looking for reasons to charge guests or deduct money from the deposit taken at check-in. This was actually the first 4-star hotel I have ever stayed at that required a deposit.
The facilities were also extremely poor. This was the first 4-star hotel I have ever encountered without an elevator in a four-storey building. The equipment and furniture were old, damaged and poorly maintained, including broken beds.
Even more unacceptable was the fact that there was no hot water during our stay. We were forced to shower with cold water. After this experience, I became ill and have been dealing with the consequences for several days.
The hotel is advertised as 4-star and All-Inclusive, but in reality, almost everything seemed to come with an additional charge. Wi-Fi was paid, bottled water was paid, and most drinks were paid. The service at the bar was extremely limited and far below what I would expect from an All-Inclusive hotel.
One of the most unbelievable things was the way soft drinks were handled. Even with meals, they did not provide individual bottles or cans of soft drinks. Instead, guests had to pour drinks from large 2-litre bottles, glass by glass. I have travelled to many hotels and have genuinely never experienced anything like this.
Overall, this property failed on almost every level: cleanliness, hygiene, maintenance, facilities, service, staff attitude and value for money.
I honestly cannot understand how this hotel can be classified as a 4-star All-Inclusive resort.
I would strongly advise anyone considering staying here to think twice. This was an extremely disappointing experience, and I would absolutely not stay here again.
