InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa by IHG

Great views, great food, and professional and efficient staff at the Saffar restaurant.

Upon arrival, the all-inclusive package we booked was called `All Day Dining`! What a scam. The hotel website advertises 'Premium All-Inclusive,' which does not exist. Also, we needed a late check-out. Upon arrival, a complimentary late check-out was offered, but eventually denied. Not all-inclusive: We had breakfast, lunch, dinner, and unlimited drinks during meals at Saffar restaurant, as well as drinks at Shasha pool bar (not the beach bar, only the pool bar). The pool bar is open from 11 a.m. until 10 p.m., but they stop serving drinks after 9 p.m. The staff working at the bar is rude and exhausted; most of the time, they pretend you are not there, turning their back, hoping you will leave. Room: The sliding bathroom door wouldn't close, and the terrace door was jammed. After every shower, an enormous amount of water stayed for hours. Staff: From very professional and efficient staff at the Saffar (Sam stands out) and pool attendants, to rude at Shasha. One employee from Maintenance showed up at our room door, asking us to leave a positive review praising her personally! Outrageous! Animation: Extremely loud Aqua Gym and Zumba, resembling cheap Egyptian hotels. In summary, the hotel does not meet UAE 5-star standards.