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General Conditions Amimir.com

AMIMIR.com is an Internet domain and is a registered trademark of Viajes Para Ti, SLU, a company with CIF B55666952, registered in the Mercantile Register of Tarragona in Volume 2903, Folio 37, Section 8, Sheet T-48873, 1st Inscription. Company located at Avda de Bellisens 42 TecnoParc Building. Office 129, 43204 - Reus (Tarragona). Telf.:93 655 09 09 Fax: 977 270 159.

Viajes Para Ti, SLU, has the necessary permits and licenses to carry out the activities of a travel agency. The company is registered in the Tourism Registry of Catalonia with title-license GC 169 MD. This title-license guarantees all our clients that our agency has contracted the civil liability insurance and guarantees in possession of the relevant administration that would allow it to face the responsibilities derived from any of our trips.

The use by the user of the services contained in the website of AMIMIR.com implies the express acceptance of the following general conditions of the contract:


1. Definitions and scope

The terms of the contract should be understood according to the following definitions:

  • AMIMIR.com: Trademark registered by Viajes Para Ti, SLU that acts as an intermediary agency wholesaler-travel retailer. AMIMIR.COM acts as a simple intermediary in the contracting of services between the client and the service provider, so that it does not assume the risk and venture of the operations concluded through the website.
  • Client: Client will be understood as the person who reserves one or more services from those offered through our website.
  • Services: Service is understood as any service offered by the different providers on the AMIMIR.COM website, such as the reservation of accommodation, transport, thermal centers and others.
  • Website: The website www.amimir.com is understood
  • Provider: Refers to the service providers of the travel agency, such as hotels, tour operators, thermal centers and others.

AMIMIR.com is authorized to modify these General Conditions at any time and without prior notice, however, these changes will not affect the reservations that AMIMIR.com has accepted prior to the modification. For this reason, the client is recommended to read, save and print a copy of these General Conditions when making their reservation.


2. Legal capacity to contract

The user declares that he is of legal age (over 18 years of age) and that he has the necessary legal capacity to contract the services offered on the AMIMIR.com website, stating that he accepts the connection of this agreement and understands and accepts in his All conditions announced here for the use of the website and the services offered.

In the event of hiring by minors, the authorization of the parents or legal guardians will be required in order to proceed with the reservation of the services offered on the AMIMIR.COM website. AMIMIR.com is not responsible for the veracity and accuracy of the data completed by the user and, therefore, can not verify the age of the same.


3. Knowledge and express acceptance of the conditions

The hiring of a trip offered on the AMIMIR.com website implies the knowledge and express acceptance of these General Conditions.

In case of conflict, disagreement or inconsistency between these General Conditions and the Special Terms and Conditions of each offer, the latter will prevail.


4. Formalization of reservations
4 . 1. Procedure

When the user makes his booking through the AMIMIR.com website, the booking will not be confirmed until the full payment of the contracted services is made. In case of not making the payment of the services at the time of formalizing the booking, AMIMIR.com reserves the right to cancel the customer's booking.

When payment for the booking is made by credit / debit card, the financial entity that acts as an intermediary in the transaction generates a code associated with the operation and the card with which the payment was made. This allows the merchant, always with the customer's consent, to collect the amount or amounts related to the booking associated with the sole purpose of providing greater convenience to the payments that the customer must make by virtue of modifications, partial payments or others. Payments.

When the customer decides to opt for the “partial payment” of his booking, the payment of the services must be made in the terms, amounts and conditions set for each booking. The customer expressly agrees to make partial payments in accordance with the provisions for each booking. In the event that the customer does not make the booking payments within the terms and / or amounts provided for each booking, AMIMIR.COM reserves the right to cancel the booking, the customer losing the amounts that would have been paid for the contracting of the services, which will become the accommodation of AMIMIR.COM as cancellation costs.

Without prejudice to the provisions of the previous lines, AMIMIR.com reserves the right to amend the payment conditions depending on each offer presented. The payment conditions will be those allowed and exposed for each offer of products and / or services.

The fact of requesting a booking on the AMIMIR.com website implies acceptance, by the customer, of the charge of the amount of the booking contracted through the means of payment selected by the customer.

In the event that the customer decides to pay his booking by bank transfer or deposit, AMIMIR.com reserves the right to suspend the processing and confirmation of the booking until it can verify that the transferred amount has been entered, effectively, in the bank account owned by AMIMIR.com . In the event that the amount of the contracted services is not paid in full and effectively to AMIMIR.com according to the provisions of each selected offer, AMIMIR.com may cancel and cancel the booking, the customer having to bear the costs that such cancellation may entail. .

 

4 . 2. Confirmation of place booking

The confirmation of a booking will be sent by AMIMIR.com to the customer by email in which the essential elements of the contract will appear, such as the services and products contracted, the price and the date of use of the service.

 

4 . 3. Document that formalizes the contract

Once the booking payment has been made, AMIMIR.com will send a confirmation voucher for customer services by email. This voucher has the character of a receipt and must be presented at the entrance of the accommodation or service contracted as a receipt of the payment made to be able to make use of the contracted services. In the event that the customer does not receive his service confirmation voucher, it is advisable that the customer contact us by calling the customer service telephone number 93 655 09 09.

The payment of the contracted services ends with the receipt of the service confirmation voucher. However, some accommodations may ask the customer for the number of their credit card that will operate as a guarantee of eventual payment for services consumed in the accommodation or possible damage caused to it.

The customer, upon returning from his holiday, may request the remission of the invoice accrediting the services provided. For organizational reasons, to request the invoice it will be essential that the customer wait to return from the contracted holiday and request his invoice through the contact section enabled on the website www.amimir.com.

The customer expressly accepts that the invoice accrediting the provision of services is sent via email to the address that the customer provides in the contact section. Notwithstanding the foregoing, the customer will have the right to revoke this consent and receive the invoice in paper format as long as it is indicated through the contact section enabled on the website www.AMIMIR.com.

 

4 . 4. Document file

Viajes Para TI, SLU informs you that the contract signed between the parties will be filed in the company's data storage systems.

 

4 . 5. Communications with the customer

 

The customer expressly accepts that the communications made by Viajes Para Ti, SLU are made through the email indicated by the customer himself. In case of detecting any incident related to the booking of a customer, AMIMIR.com will contact the customer by means of the email indicated by the latter.

In case of not being able to contact the customer by the aforementioned route, AMIMIR.com will try to contact the customer by telephone. However, if the telephone route is unsuccessful, the customer expressly accepts to consider himself notified of any eventuality by sending, by AMIMIR.com, the email informing of such circumstance.

4 . 6. Group bookings

In the event that a customer, or several, intends to make a booking of 20 or more people, it will be necessary to previously contact the AMIMIR.com Customer Service Department to report such circumstance. The above will be applicable whether the booking is formalized jointly or if individual bookings are made with the same date of access and exit from the accommodation that reach a number of 20 people.
In case of not complying with the obligation of prior information to our Customer Service Department, AMIMIR.com reserves the right to cancel the affected bookings.


5. Accuracy of the data and privacy policy
The user, to be able to contract the different trips offered by Amimir.com on his website, declares that all the information provided at the time of making his reservation is true, complete and accurate. The client who formalizes a reservation expressly authorizes Amimir.com to proceed to include in a privately owned automated file the personal data that appear in the fields of the form for the proper provision of their services. The holder of the reservation must correctly enter the information as it appears on their ID or passport. The reservation is assigned to a single owner, therefore, the data indicated in the field 'Owner' must correspond in full with the client holding the reservation, and not with the data of other travelers. Amimir.com is not responsible for any problems that may arise from the omission or falsification of data.

The client will be responsible for providing information regarding your reservation in a truthful manner, taking into account that all data included in the reservation must remain valid at the time of the start of the trip or start of the provision of contracted service. In your case, the client must take special care in determining the age of the minor children included in their reservation, as it must be considered at the start date of the trip and not at the time of formalizing the reservation.

The client is obliged to resort to the provision of contracted services provided with the legal documents duly accrediting their identity and that of all the members of the reservation. The different service providers (accommodation, means of transport, ski resorts, leisure activities or similar) usually request the identity documents to all the members of the reserve. Amimir.com is not in any case responsible for the lack of presentation of the required documentation and the consequences that this may entail.

Amimir.com informs its clients that, if it is necessary to cross borders between countries, all the members of the reserve must have the identity documents that are accurate, having to make sure of the need or not to have certain documents legal (Passport, Family Book or similar).

In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by repealing Directive 95/46 / EC as well as Organic Law 15/1999, of 13 December, on the Protection of Personal Data, we inform you that your data will be included in an automated file that will be It is protected with the necessary technical measures to avoid its alteration or loss. It is indicated that the person responsible for the treatment is the company Viajes Para TI, SLU, located at Avda. De Bellissens 42 TecnoParc Building. Dispatch 129, 43204 Reus (Tarragona) and that the customer can exercise their rights of access, rectification, opposition (deletion), limitation and / or modification as well as portability by sending an email to: legal@viajesparati.com or or by postal mail addressed to the aforementioned registered office.

The data provided by the customer will be treated in accordance with the provisions of our privacy policy.
6. Communication and transfer of data to third parties

In order to guarantee the correct development of the contracted products and / or services, we inform you that AMIMIR.com will share your personal data with the service provider that the client reserves (hotels, tour operators, etc.).

The user accepts this transfer of data and expressly authorizes Viajes Para Ti, SLU - through AMIMIR.com - so that it can proceed to the communication of the client's personal data that will be used by the service provider with the strict and the sole purpose of the good development of the contracted service. Also, in those cases in which it is not the user who makes the reservation who must enjoy and benefit from the contracted services, the user expressly agrees to obtain the consent for the transfer of their data of those third parties who should benefit from the same, all before communicating your data to AMIMIR.com.


7. Cancellation policy and modifications

AMIMIR.com is concerned with establishing a clear and comprehensible modification and cancellation policy so that the client can know exactly the consequences of a possible modification and / or cancellation of his reservation.

We inform you that under the provisions of Article 103 of the Law on Consumers and Users, the right to cancel contracted accommodation services does not apply, unless otherwise provided in the Particular Conditions of each offer.

 
7.1. Modifications to the reservation

Any modification of a formalized reservation will be considered as a cancellation of the same and is subject to the costs established by the service provider.

We consider it of special importance to remember that for most service providers, changes of dates, ownership or reduction of overnight stays are usually equated with a cancellation, with the consequent costs that this may entail.

The cancellation of reservation costs will be known by the client during the reservation process and will be detailed in the confirmation voucher for contracted services.

 
7.2. Cancellation of the reservation

The client may withdraw from the contract and cancel his reservation in face of the costs charged by the service provider.

The cancellation of reservation costs will be known by the client during the reservation process and will be detailed in the confirmation voucher for contracted services.

 

7.2.1. Specific conditions applicable to the cancellation of services booked with the "Free Cancellation" policy.

The conditions and costs applicable to the cancellation of the products and services booked with the "free cancellation" policy will be determined in each offer or promotion.

 

7.3. No presentation of the client in the accommodation

In case the client does not show up at the accommodation on the contracted entry date, 100% of the reservation will be charged.

In case the client foresees a delay in his arrival at the accommodation, he must notify VIAJES PARA TI, SLU so that the pertinent steps can be taken in relation to the maintenance of his reservation.

 
7.4. Early departure of the accommodation

In case the client decides to leave the hired accommodation before the conclusion of his reservation, we inform him that this entails a cost of 100% of the amount of the reservation.

 

7.5. Booking Amendments and cancellations.

The amendment and / or cancellation of a booking must be made via the contact section that is available on Amimir.com. You'll find the customer service contact number on the confirmation voucher in case you wish to cancel your booking immediately. 


In case of cancellation, once you have sent your cancellation request via the website, you will receive an e-mail with instructions to confirm the cancellation of the booking. Once the customer service has received your message confirming the cancellation of your booking, the booking will then be completely cancelled.

If you do not follow these instructions, the booking will not be cancelled and therefore, the refund will not be authorised. 


8. Amount reimbursement

If a refund is returned to the customer once the deductions mentioned in the previous clause have been made, AMIMIR.com will pay the amount due. The client must bear in mind that the reimbursement of the amounts may take a few days, a period that in no case will exceed 14 days.

In case the client has made the payment of his reservation by credit card, the amount will be returned to the account associated with the card with which the payment was formalized. On the other hand, if the client made the payment of their reservation through bank deposit, AMIMIR.com will require, to the same email address from which the reservation was formalized, so that the client proceeds to set the account number to which the reimbursement of the amounts paid must be made.


9. Overbooking and cancellation at the request of AMIMIR.com

9) Modification or cancellation by AMIMIR.COM

In the event that the provision of the service contracted by the customer is impossible or extremely difficult, AMIMIR.COM may seek an alternative to the customer whenever possible and the conditions permit. In case of not being able to offer any alternative to the service initially contracted or in the event that the offered alternative is not accepted by the customer, the termination of the contract will be understood and AMIMIR.COM will proceed to refund the amount paid by the customer.

In the event of overbooking of the contracted accommodation, AMIMIR.COM reserves the right to offer the customer an accommodation of the same or higher range than the one they had contracted, whenever possible and the conditions permitting. If AMIMIR.COM could not offer an alternative to the customer or if the consumer and user do not accept the proposed change, the contract will be terminated with AMIMIR.COM who will refund the amounts that the customer would have paid.

9.2) Specific information regarding the effects of COVID19 on your booking

AMIMIR.com reminds its customers that the information displayed on its website is based on the data and indications offered by the different service providers involved in each booking. AMIMIR.com is subject to the conditions that the different service providers may establish at any given time.

Due to the impact of COVID19, the different service providers that intervene in the contracted booking will be able to provide their services in accordance with the parameters established by the competent health and administrative authorities, being that the way of developing the services may conform to the prevailing regulations in every moment. Consequently, it is possible that some of the usual services offered by the different providers may be modified or even not be provided, whenever so required for reasons of security, organization, public order or similar.

In the event that a certain service provider fails to provide any of its services contracted by the customer, either totally or partially, when this is due to reasons of security, organization, public order, or similar, AMIMIR.com does not guarantee in any case the partial or total refund of the amount corresponding to said service.

AMIMIR.COM reminds its clients that it is possible that some of the contracted tourist destinations impose the obligation to present a PCR test (or similar), with a negative result, a complete vaccination certificate or other similar document before allowing the entry to their territory. It may also be that some of the contracted services with the reservation may require the presentation of such certificates. AMIMIR.COM informs that the costs and formalities associated with these tests are the sole responsibility of the customer. AMIMIR.COM will not assume any responsibility for damages and/or inconveniences that may be caused by the non-completion of the tests catalogued as compulsory in certain countries.


10. Prices and Taxes

If nothing is said to the contrary, the prices shown in the offer visible to the customer are the final prices per person and stay (VAT included) that the user must pay. However, the local authorities of certain Autonomous Communities and certain countries may impose additional tourist taxes that must be paid at the place where the trip is made.

In the aforementioned cases, said tax will be reflected in the offer of the trip and the customer will be the one who will be affected by the payment of the tax or rate.

AMIMIR.com may decline any type of contractual liability in case of typographical, location or numerical errors in its offers that involve a manifest and obvious error that could not go unnoticed by the average user. This exoneration of responsibility will only operate on those errors in respect of which AMIMIR.com would have proceeded with the diligence and immediacy required for its correction, communicating such situation to the client in a fast manner and reintegrating it, in its case, the amounts that would have been satisfied By himself.


11. Incidents and responsibilities

In order to solve any incident that occurred during the course of the contracted trip, AMIMIR.com recommends to the consumer or user that the complaints, incidents or claims that are made be recorded in the place of destination where the service is developed. in order that these can be resolved in the shortest period of time possible.

However, Amimir.com offers its customers a section of direct online contact that allows direct and free contact so that the customer can directly contact the Customer Service and a phone number that is properly exposed On our website.

To the extent that the current legal system permits, Amimir.com declines any type of liability that may arise from the user's own stay in the accommodation contracted (eg: robberies, thefts, accidents), except those that derive directly from the contractual benefit subscribed between the client and our company.


12. Identity accreditation and possible fraud

In order to guarantee the correct development of the contracted reservations, AMIMIR.COM reserves the right to ask its clients to send those documents that certify, in a reliable way, the identity of the reserve members.

In case AMIMIR.COM appraises indications of possible fraud in the making of reservations, it will carry out the investigations considered appropriate and reserves the right to cancel the affected reservations. All of this without prejudice to the refund of the amounts to which the client is entitled based on the product or service contracted.

Cancellations of the reservations mentioned in the previous paragraph will be communicated to the client by sending an email and a telephone call to the addresses and numbers that the client has provided to AMIMIR.COM. The company will not respond for the non-observance that the client can make of the contact routes provided.


13. Use of the website and contents

This website is intended solely and exclusively for the personal use of users. Modification, reproduction, duplication, copying, distribution, sale, resale and any other form of exploitation, whether for commercial purposes or not, is prohibited.

The customer agrees not to use this website for illegal or prohibited purposes. In particular, the user of the website accepts that he can only use the website for himself and that the products or services acquired through the website will be destined to his own use or consumption or that of the people on behalf of those who are legally authorized. to act and hire. The user will not resell the products or services acquired through the website to other people.


14. Intellectual and industrial property

All contents, brands, logos, drawings, designs, etc., that appear on the AMIMIR.com website are protected by intellectual and industrial property rights and are expressly reserved for Viajes Para Ti, SLU, or, in its case, for natural or legal persons that appear as authors or owners of the aforementioned rights. The violation of the previous rights will be prosecuted in accordance with the provisions of current legislation.

It is strictly forbidden any use of the content of this website, including the reproduction, modification, distribution, transmission, subsequent publication, exhibition or total or partial representation thereof, for uses other than the legitimate information or hiring of users of the services offered. .

Likewise, any kind of use of the images contained on the AMIMIR.com website outside the aforementioned website without the express consent of AMIMIR.com or its suppliers is strictly prohibited.


15. Use of photographs and illustrations

AMIMIR.com does everything possible to ensure that the photographs and illustrations on its website correspond to reality and offer a visual representation of the services it sells. The purpose of the inclusion of these images is to be able to offer the client a more detailed impression of the contracted services.

However, these photographs should not be considered as an exact statement of the services but as a merely indicative parameter of the same.


16. Accommodation services and their regimes
16 .1. Quality of the accommodation

On AMIMIR.COM com we post a description of the accommodations where you will find information regarding services, facilities and star rating. Please note that the quality rating may vary in different countries. posts the quality and comfort level offered in each accommodation in accordance with the data supplied by providers and following the local standards. 

We strongly recommend you to read the hotel description as well as customer reviews before confirming your booking. Bare in mind that all rooms/apartments and studio apartments are standard, unless specified otherwise. If you wish to upgrade, please check with our customer service. 

 

16 .2. Board Basis

a) All inclusive: This board basis includes breakfast, lunch and dinner as well snacks, soft drinks and possibly extra activities (that should appear specified in the offer and / or in the description of each service provided by the Tour Operator). As for alcohol and spirits, please note that you will find local brands. 

b) Full board: This board basis includes breakfast, lunch and dinner. Drinks are not included in the meal (unless specified).

c) Half board: This board basis includes breakfast and dinner. Drinks are not included in the meals (unless specified).

d) Bed and breakfast: This board basis includes breakfast.

 

16 .3. Food

If your booking includes meals and for some reason you miss one or more of them, the accommodation will not authorise a refund. 

 

16 .4. Room descriptions
 

You will now how many people can sleep in a room/apartment/studio by checking the description on AMIMIR.com. During the booking process we refer to the rooms/apartments/studios as single, double, triple, quadruple, etc. This means that the room in question sleeps one, two, three, four people and so on. If you wish to add extra beds to the room, please contact our customer service and they will check with the accommodation.

 

It is the accommodation that decides what is the layout of the room, apartment or studio apartment. Therefore, we cannot confirm in advance what number and types of beds they have. You may find singles beds, double beds, bunk beds, sofa-beds or similar.



 
17. Insurance

AMIMIR.com is especially sensitive to possible problems that the client may have in relation to the use and enjoyment of a contracted reservation. For this reason, if the client so wishes, he can take out travel cancellation insurance that covers the costs of cancellation of the trip caused by the consumer or an assistance insurance that covers repatriation expenses in case of accident or illness. The aforementioned insurance may be subscribed with the insurance company Arag upon request of the client through the form provided for this purpose on the website www.AMIMIR.com. We remind our clients that the contracting of a travel insurance entails only the coverage of the risks specified in the policy, that is why we recommend reading the policy in question that will be exposed during the process of contracting the trip. It is also of special importance to remember that travel cancellation insurance is limited to events that occurred prior to the start of the trip, not covering cancellation or withdrawal cases during the trip unless otherwise indicated.

For the processing of any incident related to travel insurance, the customer should contact the Customer Service Department of AMIMIR.com through the contact section enabled for this purpose, in order to be able to correctly manage the insurance coverage contracted.


18. Claims management

For claims management, the customer should contact the customer service department submitting their complaints / claims through the contact section found on the website of www.AMIMIR.com.


19. Use of cookies

At AMIMIR.com we use cookies to collect information from users and thus improve your browsing experience with us. A cookie is a small file where information is stored in your browser or device. This information is saved for future visits that you make in AMIMIR.com since the user's activity is registered during the browsing time (date of the last visit, browsing preferences, etc.).

This information is used to streamline and facilitate user navigation. The navigation, purchase or subscription to the newsletter on the website of AMIMIR.com implies consent to the installation of the same (except to the extent that the user has modified the browser settings to refuse cookies). The user can find more information about the type of cookies that AMIMIR.com uses in "Use of cookies". For more information regarding the use and deactivation of cookies you can visit our section "Use of cookies".


20. Exemption from liability for service failures or website malfunction

Viajes Para Ti, SLU is not responsible, in any case, for damages of any kind that may cause, by way of example: possible errors or omissions in the contents, lack of availability of the web portal or transmission of viruses or malicious programs, despite having adopted all technological measures aimed at their prevention, elimination and / or mitigation in accordance with the current state of science and technology.


21. Liability for external links

In the event that links or hyperlinks to other websites are available on the web portal, Viajes Para Ti, SLU will not exercise any type of control over said sites and contents. In no case will Viajes Para Ti, SLU assume any responsibility for the contents of the links, nor guarantee its technical availability, quality, reliability or accuracy.

In the same way, the inclusion of these external connections will not necessarily imply any kind of association, merger or participation with the connected entities.


22. Jurisdiction

Of the possible controversies that could derive from the interpretation and / or fulfillment of this contract, the courts and tribunals of the domicile of the consumer will know when the latter has in fact the condition of "consumer".

If any clause included in these general conditions was declared totally or partially null or ineffective, said affectation will not be extended to the other clauses of the contract that are not considered null. Therefore, the contract will remain in force excluding the clauses affected by the nullity or ineffectiveness.


23. Suggestions

In AMIMIR.com we care about the quality of our services and the comfort of our customers, that's why we enable a contact section on our website with the aim that the client can send us their suggestions to improve our services.