9
Victoria
Travelled with couple
Booked on Buscounchollo.com
March 2022
Excellent
The location and the hotel itself is spectacular, we loved its appearance and also the spa experience, we would repeat it for sure. Highly recommended
La ubicación y el hotel en si es espectacular, nos encanto su aspecto y también la experiencia del spa, repetiríamos seguro. Muy recomendado
I would put breakfast as the negative point, only one type of sausage and one cheese and it looked bad. Mercadona pastries… the level of the hotel does not correspond to the level of breakfast
El desayuno lo pondría como el punto negativo, solo un tipo de embutido y un queso y con mala pinta. Bolleria del Mercadona… el nivel del hotel no se corresponde con el nivel del desayuno
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4.8
Mari Carmen
Travelled with friends
Booked on Buscounchollo.com
March 2022
Basic
The environment where the Palace is
El entorno donde está el Palacio
The cafeteria service
El servicio de cafetería
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2.8
Álvaro
Travelled with couple
Booked on Buscounchollo.com
March 2022
Basic
Nothing to say something positive about the building on the outside for the photo
Nada por decir algo positivo el edificio por fuera para la foto
The spa is a pity, half of the things did not work, cold, you go out through a corridor to go to the rooms wet, you arrive shivering from the cold, the rooms need a reform and the bathroom does not even tell you a trickle of water to shower, bathtub with curtain (where it has been seen in a 3-star hotel), a hand towel and a shower towel for two people, thanks to the bathrobe to go down to the spa, otherwise we have to dry ourselves with the same towel, the regular breakfast lacked bread, scrambled eggs, tomato, they replenished four pieces and in a second it was gone. Much to be desired.
El balneario de pena, no funcionaban la mitad de las cosas, frio, sales por un pasillo para ir a las habitaciones mojado llegas tiritando de frio, las habitación necesita un reforma y el baño ni te cuento un chorrito de agua para ducharte, bañera con cortina (donde se ha visto en un hotel de 3 estrellas), una toalla de manos y otra de ducha para dos personas, gracias a los albornoz de bajar al balneario sino nos tenemos que secar con la misma toalla, el desayuno regular faltaba pan, huevos revueltos, tomate, reponían cuatro trozos y en un segundo desaparecia. Mucho que desear.
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6.3
Mercedes
Travelled with couple
Booked on Buscounchollo.com
March 2022
Average
The room is very spacious and with a great balcony.
La habitación muy amplia y con un balcón estupendo
The spa was very very dirty and more than half of the jets were not working and the sauna was not working either.
El spa muy muy sucio y más de la mitad de los chorros no funcionaban y la sauna tampoco
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7
Consuelo
Travelled with family
Booked on Buscounchollo.com
March 2022
Good
Very quiet place located in a wooded area
Local muy tranquilo situado en una zona arbolada
The cleaning of the room quite lousy and the food to improve.
La limpieza de la habitación bastante pésima y la comida a mejorar.
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8
Mari Paz
Travelled with couple
Booked on Buscounchollo.com
March 2022
Very good
All very well, perhaps to improve the slightly old facilities.
Todo muy bien, quizás a mejorar las instalaciones un poco viejas.
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8.3
Teje
Travelled with couple
Booked on Buscounchollo.com
March 2022
Very good
Everything in general
Todo en general
Elevator next to room
Ascensor junto habitación
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6.3
Yolanda
Travelled with couple
Booked on Buscounchollo.com
March 2022
Average
Nothing
Nada
The cold water the cleanliness left a lot to be desired the rooms very deteriorated a pity that such a beautiful place and how poorly maintained it is
El agua fría la limpieza dejaba mucho que desear las habitaciones muy deteriorada un pena que un sitio tan bonito y lo mal cuidado que está
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7.3
Peteta
Booked on Buscounchollo.com
March 2022
Good
The Spa, although the sauna was missing due to covid.
El Spa, aunque faltaba la sauna por covid.
The hot water has a very reduced schedule and even then it hardly heats up within its schedule.
El agua caliente tiene un horario muy reducido y aún así a penas calienta dentro de su horario.
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8
Maria Eugenia
Travelled with friends
Booked on Buscounchollo.com
March 2022
Very good
El balneario y la calefacción central
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7
Elena
Travelled with family
Booked on Buscounchollo.com
March 2022
Good
The staff was very friendly and caring.
El personal era muy amable y cariñoso
The spa had cold water, all the services did not work
El balneario tenía el agua fría, no funcionaban todos los servicios
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7.3
Ay3ero
Travelled with couple
Booked on Buscounchollo.com
March 2022
Good
The food was very good, and the treatment of the staff very close and good.
La comida muy bien, y el trato del personal muy cercano y bueno.
There is no hot water in the rooms.
No hay agua caliente en las habitaciones.
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6.7
Mariano
Travelled with couple
Booked on Buscounchollo.com
March 2022
Good
Very quiet area and away from the hustle and bustle
Zona muy tranquila y alejada de los bullicios
It would need reform, and maintenance since some neglect is seen given its dimensions
Necesitaría reforma, y mantenimiento ya que se vee algo de dejadez dada sus dimensiones
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5
Alma
Travelled with couple
Booked on Buscounchollo.com
March 2022
Average
the outer building
El edificio exterior
Regular accommodation very worn all pool quite cold and very slow reception
Alojamiento regular muy gastado todo piscina bastante frío y recepción muy lenta
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N/A
A.G.
Travelled with family
Booked on Buscounchollo.com
March 2022
beautiful building. friendly staff. Good food. Acceptable spa in relation to the price. Good heating in bedrooms.
Edificio precioso. Personal amable. Comida buena. Balneario aceptable en relación al precio. Buena calefacción en dormitorios.
The hot water does not work well in the rooms.
El agua caliente no funciona bien en las habitaciones.
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10
Mari Luz
Travelled with family
Booked on Buscounchollo.com
March 2022
Excellent
It has been very positive, especially the attention of the waiters.
Ha sido muy positiva, sobre todo la atención de los camareros.
The hotel has a lot of potential, to be 3 stars I think it would be unfair to ask for more. The only thing would improve the maintenance of the spa.
El hotel tiene mucho potencial, para ser 3 estrellas creo que sería injusto pedir más. Lo único mejoraría el mantenimiento del balneario..
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5.3
Yolanda
Travelled with family
Booked on Buscounchollo.com
March 2022
Average
The reception and spa staff are lovely. Unbeatable. the environment is very beautiful
El personal de recepción y del spa es encantador. Inmejorable. El entorno es muy bonito
The room they gave me was not clean, the shower had hair and drops on the shower screen. The next day they did clean it and it showed. They cut off the hot water and in the morning until you complain there is nothing. I called several times notifying that a celiac person was coming and they didn't have anything sweet, also they didn't seem to have much idea of what you can eat
La habitación que me dieron no estaba limpia, la ducha tenía pelos y gotas en la mampara de la ducha. Al día siguiente si q la limpiaron y se noto. Cortan el agua Caliente y por las mañanas hasta que no te quejas no hay. Llame varias veces avisando que iba una persona celiaca y no tenían nada dulce, además no parecía que tuvieran mucha idea de lo que se puede comer
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4.3
Angel
Travelled with couple
Booked on Buscounchollo.com
March 2022
Basic
The outside
El exterior
The interior, old and decadent,
El interior, viejo y decadente,
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2
Mercedes
Travelled with family
Booked on Buscounchollo.com
March 2022
Basic
No nos ha gustado nada ,de hecho nos fuimos dos días antes del final de la experiencia
No había presión de agua en la bañera y ni te podías duchar ,nos quejamos a recepción y nos daban largas el tercer día no pudimos ir ni a la piscina el agua estaba fría y no había calefacción y al no darnos el hijo del gerente ninguna solución nos fuimos de allí ,una pena porque el sitio es espectacular pero muy mal gestionado
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3.8
Laura
Travelled with family
Booked on Buscounchollo.com
March 2022
Basic
friendly staff
El personal amable
When we arrived at 4:00 p.m., they gave us the rooms, one of them was dirty when we entered, the bed was unmade and garbage from previous clients, we warned that it was not clean and we had to wait in the bar while they prepared it. Then when it was time to shower there was no hot water, they told us that there was a problem with the boiler that was solved but there was still no hot water in the shower and we couldn't take a shower
Cuando llegamos a las 16 hrs nos entregan las habitaciones, una de ellas al entrar estaba sucia, la cama destendida y basura de los clientes anteriores, avisamos que no estaba limpia y tuvimos que esperar en el bar mientras la preparaban. Luego a la hora de ducharnos no había agua caliente, nos dijeron que había un problema con la caldera que esta solucionado pero igual no salía agua caliente en la ducha y no pudimos ducharnos
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