3
Lorena
Travelled solo
Booked on Amimir.com
July 2025
Basic
Good for a night stay if you find it on sale.
Rooms are very old with old furniture, bathroom was not clean (mold in some places) , shower was not holding in it´s place so it was impossible to use it without holding it on your hand.
Room keys are literally keys, and you get only one per room, even if there are multiple guests.
Also towels did not seem dirty but smelled very bad, I would appreciate a clean smelling towel.
I would not recommend, other than to just have a night of sleep if you find a good price, also rooms are very noisy
9.1
Daniele
Travelled with family
Booked on Jump2spain.com
August 2024
Excellent
all was perfect ,good sea ,good location, good services and very good Portaventura
animation is best for children but not all for parents and need one little frigo in a room its was better
1.5
Eva
Travelled with friends
Booked on Amimir.com
June 2022
Basic
This place sucks.
This place has no customer service!!!
We only met 2 good employees at this hotel, Mustafa the kitchen staff and Yin the cleaner.
This hotel ruined our perspective of Spain. Actually so did Salou itself but this hotel really put us in a bad mood whenever we went downstairs. On our arrival the receptionists were blunt and rude. They were giggling and laughing into our faces without apologising for ignoring us. We asked very easy to answer questions about our stay at the hotel and got rude, judgmental answers.
There are an uncomfortable amount of rules, you could barely live your life at this hotel. Every time you take a step or accidentally drop something on the group - old 50 year old women come out from there rooms to shush you.
At one point we stayed in the pool for a few extra minutes past 8pm and were met with an aggressive and rude approach from some chubby guy in bunny ears who was bragging about "writing the manual for the hotel". Honestly who cares. We made a mistake we would of been happy to apologise but the guy started accusing us if purposefully staying in the pool to annoy the staff. What an entitled fool.
The next morning, we were told by the pool lifeguard to not use floats in the pool because it's a safeguarding issue - absolutely fair. However 5 minutes later a family goes into the pool with three floaties and the woman was just chatting with some people on poolside... so much for safeguarding! A few hours later we come back down to the pool and the lifeguard woman was just on her phone while the pool was full of kids play fighting and toddlers in donut rings. I mean it can't get any less safe than that. VERY DISSAPOINTING for safety!!!!
At one point my friend asked the bar employees to charge her phone behind the bar where she saw an open plug socket that wasn't being used. We were on poolside, so she didn't want the phone to be stolen and you can't charge your phone in the hotel room without you keycard. Without hesitation, they said no. My friend asked for an explanation so she could understand the reasoning as to why. They just kept repeating no... What is this place... honestly.
What a garbage hotel. It's in the middle of nowhere and the staff make it feel like hell. rude and uncaring is the only way to describe all of them.
OH also at point I found some bugs in my bed. They weren't bed bugs but there was a lot of them. Weird. Makes you wonder what else is that dirty. We also tried the pool table downstairs and some of them had stains and when the pool balls came out the machine we had multiple of the same balls. It must be a very old table. Update please.
YOU HAVE TO PAY FOR WIFI !!!!
9.4
Olivier
Travelled with family
Booked on Amimir.com
April 2026
Excellent
to be renewed
à renouveler
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8.3
Felix
Travelled with couple
Booked on Buscounchollo.com
April 2026
Very good
La terraza y los Jacuzzis
Las camas grandes y cómodas
La comida calidad precio bien
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6.4
Basilio
Travelled with friends
Booked on Buscounchollo.com
April 2026
Average
Las habitaciones son muy antiguao éramos cho personas y no pudimos comer juntos
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5.4
Ángeles Gloria
Travelled with couple
Booked on Buscounchollo.com
April 2026
Average
La ropa de cama pues estaba hecha la cama con sabanas rotas y las toallas apenas tenía el rizo sa e vian muy desgastdas
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10
Enrique
Travelled with couple
Booked on Buscounchollo.com
April 2026
Excellent
Un hotel maravilloso familia acogedor ect. Es para ir a comprobalo, todo lo trabajado amable, atento y los animadores fantásticos
Llevo 6 año , en pareja y me lo pasamos fenomenal y cada año mejor
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8.9
Montse
Travelled with family
Booked on Buscounchollo.com
April 2026
Very good
Relación calidad-precio muy buena.
Recomendable renovar los colchones.
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10
Victoria
Travelled with couple
Booked on Buscounchollo.com
April 2026
Excellent
Ha sido genial
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7.1
Montserrat
Travelled with family
Booked on Buscounchollo.com
April 2026
Good
Los animadores Mateo e Ingrid super simpaticos.
Las camas un poco duras y la limpieza.Havia un tampax entre el escritorio y el balcon
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10
Magda
Travelled with family
Booked on Buscounchollo.com
April 2026
Excellent
Muy buena experiencia. Personal del hotel, comida, piscinas, todo fantástico. Hay una cala preciosa a menos de un cuarto de hora caminando.
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4.9
Bruno
Travelled with family
Booked on Amimir.com
April 2026
Basic
The food was great and the waiters were very friendly.
La comida los camareros muy simpáticos
It's not normal to ask to heat a baby bottle and the girl working at the bar at night ignores you and makes you wait 40 minutes. And those who organize the evening events say there's a mini disco for children at 9 pm, but of course, since they don't have a football match, it's a total disgrace.
No es normal que pidas para calentar un biberón de leche e la chica que está no bar pela noche no te hace caso e te deja 40 min a espera . E quem organiza los eventos pela noche dicen que hay mini disco para los niños a las 21 horas pero claro como a futebol no lo hacen vergüenza total .
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6.9
Junema
Travelled with family
Booked on Amimir.com
April 2026
Good
The buffet food pleasantly surprised me.
La comida del buffet me ha sorprendido para bien
The rooms, although renovated, are old.
Las habitaciones, aunque reformadas, están antiguas
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6
Noelia
Travelled with family
Booked on Buscounchollo.com
April 2026
Average
La animación,Ingrid y Mateo, hacían que la gente se intentará integrar en las actividades.
Teníamos una habitación cuádruple, y no había espacio.
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2.4
Andrea
Travelled with couple
Booked on Buscounchollo.com
April 2026
Basic
Cuando llegamos no tenían constancia de nuestra reserva lo cual nos causó un disgusto y luego el mismo día en la cena nos salió un bicho el cual avisamos al momento tenemos fotos y no nos dieron ninguna solución
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7.7
Joaquina
Travelled with couple
Booked on Buscounchollo.com
April 2026
Good
las vistas desde la terraza de la habitación
este hotel siempre ha tenido el mismo problema.... faltaba ponerlo al dia y ahora parece que se han decidido...Por ejemplo, es de tres estrellas y todavía para abrir la puerta de la habitación lo has de hacer con llavín....
Lástima que nos ha pillado con la reforma en la azotea que es el lugar que más nos gustaba porque están los jacuzzis y no los hemos podido utilizar....De saberlo hubiéramos cogido otro hotel.
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6.9
Isabel
Travelled with couple
Booked on Buscounchollo.com
April 2026
Good
En gral bien. Buen ambiente. Y piscina muy bien
La comida. Y el personal de bar poco instruido.
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6.1
Alejandra
Travelled with family
Booked on Buscounchollo.com
April 2026
Average
Animación
Mantenimiento del hotel
Ruidos de obras todo el día no permitía descansa
Olor a cloacas en la habitación
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7.4
Dolores
Travelled solo
Booked on Amimir.com
April 2026
Good
The food and the jacuzzis
La comida y los jacuzzi
The hotel is very old
El hotel es muy viejo
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