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All our hotels in Crans-Montana

192 accommodations available
Crans Montana Under The Stars
Crans-Montana, Switzerland
2.43 km from the centre
9.4
105 Reviews
Situated in Crans-Montana in the Canton of Valais region, Crans Montana under the stars features a terrace. Both free WiFi and parking on-site are accessible at the chalet free of charge. The property is non-smoking and is located 1.7 km from Crans-sur-Sierre Golf Club. The spacious chalet has 3 bedrooms, a TV with satellite channels, a fully equipped kitchen with a dishwasher and an oven, a washing machine, and 2 bathrooms with a bath. Towels and bed linen are available in the chalet. The accommodation offers a fireplace. Guests can also relax in the garden. Sion is 21 km from Crans Montana under the stars, while Mont Fort is 38 km from the property.This property will not accommodate hen, stag or similar parties.
Magnifique Appartement Centré
Crans-Montana, Switzerland
73 m from the centre
7.9
84 Reviews
Situated 21 km from Sion and 38 km from Mont Fort, Magnifique appartement centré provides accommodation in Crans-Montana. Among the facilities at this property are a lift and private check-in and check-out, along with free WiFi throughout the property. The property is non-smoking and is located 1.6 km from Crans-sur-Sierre Golf Club. The spacious apartment comes with 2 bedrooms, 1 bathroom, bed linen, towels, a flat-screen TV with streaming services, a dining area, a fully equipped kitchen, and a terrace with inner courtyard views. The property has an outdoor dining area. Ski equipment hire and bike hire are available at this apartment and the area is popular for skiing.This property will not accommodate hen, stag or similar parties.
Apartment With Spectacular View Of The Peaks
Crans-Montana, Switzerland
1.52 km from the centre
8.8
20 Reviews
Situated in Crans-Montana and only 3.6 km from Crans-sur-Sierre Golf Club, Apartment with spectacular view of the peaks features accommodation with mountain views, free WiFi and free private parking. Guests staying at this apartment have access to a balcony. The property is non-smoking and is located 23 km from Sion. The spacious apartment has 2 separate bedrooms, 1 bathroom, a fully equipped kitchen with a dining area and dishwasher, and a living room. Towels and bed linen are available in the apartment. The property has an outdoor dining area. Guests at the apartment will be able to enjoy activities in and around Crans-Montana, like skiing. Mont Fort is 41 km from Apartment with spectacular view of the peaks. Bern-Belp Airport is 115 km from the property.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.
Studio Chaleureux Et Paisible
Crans-Montana, Switzerland
1.44 km from the centre
8.7
24 Reviews
Offering mountain views, Studio chaleureux et paisible is an accommodation located in Crans-Montana, 23 km from Sion and 40 km from Mont Fort. This property offers access to a balcony and free private parking. The property is non-smoking and is set less than 1 km from Crans-sur-Sierre Golf Club. The apartment includes 1 bedroom, a fully equipped kitchen with an oven and a toaster, as well as a coffee machine. Towels and bed linen are featured in the apartment. The property has an outdoor dining area. Bern-Belp Airport is 117 km away.This property will not accommodate hen, stag or similar parties.
Lovely Apartment With A View - Accessible By Skis
Crans-Montana, Switzerland
610 m from the centre
8
10 Reviews
Lovely apartment with a view - accessible by skis offers accommodation in Crans-Montana, 23 km from Sion and 41 km from Mont Fort. This apartment features free private parking, a lift and free WiFi. The property is non-smoking and is situated 3.4 km from Crans-sur-Sierre Golf Club. The apartment features 2 bedrooms, 1 bathroom, bed linen, towels, a flat-screen TV with satellite channels, a dining area, a fully equipped kitchen, and a balcony with mountain views. You can play table tennis and tennis at the apartment, and the area is popular for skiing.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.
Appartement Proche Remontées Refait à Neuf
Crans-Montana, Switzerland
1.33 km from the centre
8.1
38 Reviews
Appartement proche remontées refait à neuf, boasting a terrace, is situated in Crans-Montana, 23 km from Sion and 40 km from Mont Fort. Among the facilities at this property are a lift and private check-in and check-out, along with free WiFi throughout the property. The property is non-smoking and is set 3.3 km from Crans-sur-Sierre Golf Club. The spacious apartment with a balcony and mountain views has 2 bedrooms, a living room, a flat-screen TV, an equipped kitchen with a dishwasher and an oven, and 1 bathroom with a bath. For added convenience, the property can provide towels and linens for a supplement. Bern-Belp Airport is 114 km from the property.This property will not accommodate hen, stag or similar parties. Managed by a private host
Crans-montana Les Rocca C
Crans-Montana, Switzerland
1.91 km from the centre
9.2
102 Reviews
Located in Crans-Montana and only 4.2 km from Crans-sur-Sierre Golf Club, Crans-Montana Les Rocca C provides accommodation with mountain views, free WiFi and free private parking. With garden views, this accommodation offers a balcony. The accommodation features a 24-hour front desk and a lift for guests. The apartment consists of 1 bedroom, a living room, a fully equipped kitchen with an oven and a coffee machine, and 1 bathroom with a bath. Towels and bed linen are offered in the apartment. The accommodation is non-smoking. A ski equipment rental service, ski-to-door access and a ski pass sales point are all provided at the apartment, and guests can go skiing in the surroundings. Sion is 24 km from Crans-Montana Les Rocca C, while Mont Fort is 41 km away. Bern-Belp Airport is 117 km from the property.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Managed by a private host
Plein Ciel I Balcony I Close To Cable Cars I Car Park
Crans-Montana, Switzerland
255 m from the centre
New at Amimir
Plein Ciel I Balcony I Close to cable cars I Car park is situated in Crans-Montana, 2 km from Crans-sur-Sierre Golf Club, 21 km from Sion, as well as 39 km from Mont Fort. This property offers access to a balcony, free private parking and free WiFi. The holiday home features an outdoor fireplace and a 24-hour front desk. The spacious holiday home has 2 bedrooms, a TV with satellite channels, a fully equipped kitchen with a dishwasher and an oven, and 1 bathroom with a shower. Towels and bed linen are available in the holiday home. The accommodation offers a fireplace. Skiing is possible within the area and the holiday home offers ski-to-door access.Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Grand Studio Au Cœur De Crans Et Au Pied Des Pistes
Crans-Montana, Switzerland
1.44 km from the centre
New at Amimir
Set in Crans-Montana in the Canton of Valais region, with Crans-sur-Sierre Golf Club nearby, Grand studio au cœur de Crans et au pied des pistes offers accommodation with free WiFi and free private parking. The apartment is 40 km from Mont Fort. The property is non-smoking and is located 23 km from Sion. This apartment has 1 bedroom, a kitchen with an oven and a microwave, a flat-screen TV, a seating area and 1 bathroom fitted with a bath. For added privacy, the accommodation features a private entrance. Sion Airport is 22 km from the property.This property will not accommodate hen, stag or similar parties. Managed by a private host
Le Belvedere By AlaĂŻa
Crans-Montana, Switzerland
822 m from the centre
New at Amimir
Set within 2.7 km of Crans-sur-Sierre Golf Club and 23 km of Sion, Le Belvedere By AlaĂŻa in Crans-Montana offers a terrace and rooms with free WiFi. The apartment is 40 km from Mont Fort. The apartment has family rooms. All of the units feature a private bathroom, flat-screen TV, fully equipped kitchen and balcony. Bern-Belp Airport is 117 km from the property.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Managed by a private host
Apartment Number 8
Crans-Montana, Switzerland
2.11 km from the centre
New at Amimir
Offering garden views, Apartment Number 8 is an accommodation located in Crans-Montana, 1.3 km from Crans-sur-Sierre Golf Club and 23 km from Sion. It is situated 40 km from Mont Fort and provides private check-in and check-out. There is a sun terrace and guests can make use of free WiFi and free private parking. The apartment is equipped with 1 bedroom, 1 bathroom, bed linen, towels, a flat-screen TV with streaming services, a dining area, a fully equipped kitchen, and a balcony with mountain views. Guests at this apartment can enjoy wine or champagne and chocolates or cookies. There is also a seating area and a fireplace. Skiing and hiking are possible within the area, and the apartment offers ski storage space.Managed by a private host
Apartment Les Vignettes By Interhome
Crans-Montana, Switzerland
208 m from the centre
New at Amimir
Set in Crans-Montana, Apartment les Vignettes by Interhome offers accommodation within 38 km of Mont Fort. It is located 21 km from Sion and provides a lift. Free WiFi is available throughout the property and Crans-sur-Sierre Golf Club is 1.6 km away. The apartment comes with 1 bedroom, 1 bathroom, a TV with cable channels, a dining area, a fully equipped kitchen, and a balcony with mountain views. The area is popular for skiing and cycling, and ski equipment hire is available at the apartment.1 Babycot available, charges apply.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to collect keys, will be emailed to you.
Les Petits Mélèzes
Crans-Montana, Switzerland
2.27 km from the centre
New at Amimir
Located in Crans-Montana, 1.2 km from Crans-sur-Sierre Golf Club, Les Petits Mélèzes has ski-to-door access, private parking and rooms with free WiFi access. This 4-star bed and breakfast offers a shared kitchen and free shuttle service. Parking on-site is available and the bed and breakfast also provides a shuttle service for guests who want to explore the surrounding area. All units come with a wardrobe and a TV, and certain units at the bed and breakfast have a balcony. The units are equipped with heating facilities. The area is popular for walking tours, and car hire is available at the bed and breakfast. Skiing and cycling can be enjoyed nearby, while a ski equipment rental service, a ski pass sales point and ski storage space are also available on-site. Sion is 23 km from Les Petits Mélèzes, while Mont Fort is 40 km away.Managed by a private host
Appartement Typique Avec Carnotzet
Crans-Montana, Switzerland
2.18 km from the centre
New at Amimir
Offering quiet street views, Appartement typique avec Carnotzet is an accommodation situated in Crans-Montana, 24 km from Sion and 41 km from Mont Fort. Free WiFi is available throughout the property and Crans-sur-Sierre Golf Club is 6.6 km away. The spacious apartment has 2 bedrooms, a flat-screen TV with streaming services, a fully equipped kitchen with a dishwasher and an oven, a washing machine, and 1 bathroom with a shower. Towels and bed linen are available in the apartment. For added privacy, the accommodation features a private entrance. Sion Airport is 26 km from the property.This property will not accommodate hen, stag or similar parties. Managed by a private host
Crans Montana Suites
Crans-Montana, Switzerland
726 m from the centre
New at Amimir
Set in Crans-Montana, 2.6 km from Crans-sur-Sierre Golf Club, Crans Montana Suites offers accommodation with a garden, free private parking, a shared lounge and a terrace. Among the facilities of this property are a restaurant, a shared kitchen and room service, along with free WiFi throughout the property. The accommodation provides airport transfers, while a bicycle rental service is also available. All guest rooms come with a flat-screen TV with satellite channels, fridge, a coffee machine, a shower, free toiletries and a desk. The rooms come with a private bathroom fitted with a bath and a hairdryer, while selected rooms also feature a kitchen equipped with a dishwasher. Guest rooms feature a wardrobe. The breakfast offers buffet, continental or American options. You can play billiards at this 3-star hotel, and the area is popular for hiking and skiing. A business centre and vending machines with snacks and drinks are available on site at the hotel. Sion is 21 km from Crans Montana Suites, while Mont Fort is 35 km from the property. Sion Airport is 25 km away.Please note that pets will incur an additional cleaning charge of CHF 20 per day, per animal, plus a CHF 40 damage deposit per day, per animal to be returned at check out after inspection of the room.This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.
My Cozy Escape
Crans-Montana, Switzerland
1.85 km from the centre
New at Amimir
Offering river views, My cozy escape is an accommodation located in Crans-Montana, 24 km from Sion and 41 km from Mont Fort. This property offers access to a terrace and free private parking. The property is non-smoking and is set 3.9 km from Crans-sur-Sierre Golf Club. With free WiFi, this 1-bedroom apartment offers a satellite flat-screen TV and a kitchen with a dishwasher and microwave. Guests can take in the views of the mountain from the balcony, which also has outdoor furniture. The property offers garden views.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Managed by a private host
Ski Und Alpenpanorama Im Wallis, Wandern, Wifi
Crans-Montana, Switzerland
839 m from the centre
9.2
14 Reviews
Set 23 km from Sion and 40 km from Mont Fort, SKI und Alpenpanorama im Wallis, Wandern, WIFI provides accommodation in Crans-Montana. This property offers access to a balcony, free private parking and free WiFi. The property is non-smoking and is located 2.8 km from Crans-sur-Sierre Golf Club. The spacious apartment comes with 2 bedrooms, 2 bathrooms, bed linen, towels, a flat-screen TV with streaming services, a dining area, a fully equipped kitchen, and a terrace with mountain views. Guests can take in the ambience of the surroundings from an outdoor dining area or keep themselves warm by the fireplace on colder days. For added privacy, the accommodation features a private entrance. Skiing and cycling can be enjoyed nearby, while a ski equipment rental service and ski storage space are also available on-site. Sion Airport is 26 km away.This property will not accommodate hen, stag or similar parties. Managed by a private host
Chalet La Louise Avec Vue Imprenable
Crans-Montana, Switzerland
4.42 km from the centre
New at Amimir
Chalet La Louise avec vue imprenable is a recently renovated chalet in Crans-Montana, where guests can make the most of its garden and barbecue facilities. This property offers access to a balcony, free private parking and free WiFi. The property is non-smoking and is set 7.1 km from Crans-sur-Sierre Golf Club. The spacious chalet with a terrace and mountain views features 3 bedrooms, 4 living rooms, a flat-screen TV, an equipped kitchen with a dishwasher and an oven, and 2 bathrooms with a walk-in shower. Towels and bed linen are featured in the chalet. There is also a seating area and a fireplace. Ski storage space is available on-site and both skiing and hiking can be enjoyed within close proximity of the chalet. Sion is 26 km from Chalet La Louise avec vue imprenable, while Mont Fort is 43 km away. Bern-Belp Airport is 114 km from the property.This property will not accommodate hen, stag or similar parties. Managed by a private host
Studio Paisible Et Chaleureux
Crans-Montana, Switzerland
1.44 km from the centre
New at Amimir
Studio paisible et chaleureux is an accommodation located in Crans-Montana, 23 km from Sion and 40 km from Mont Fort. This apartment features free private parking, a lift and free WiFi. The property is non-smoking and is situated less than 1 km from Crans-sur-Sierre Golf Club. The apartment features 1 bedroom, 1 bathroom, bed linen, towels, a flat-screen TV, a dining area, a fully equipped kitchen, and a balcony with mountain views. The property has an outdoor dining area. Bern-Belp Airport is 117 km from the property.This property will not accommodate hen, stag or similar parties.
Chalet Atypique Colorado Crans-montana
Crans-Montana, Switzerland
1.89 km from the centre
New at Amimir
Situated in Crans-Montana, in a historic building, 4 km from Crans-sur-Sierre Golf Club, Chalet atypique Colorado Crans-Montana is a chalet with a garden and barbecue facilities. This property offers access to a balcony, free private parking and free WiFi. The accommodation features free shuttle service and private check-in and check-out for guests. The spacious chalet with a terrace and mountain views has 3 bedrooms, a living room, a flat-screen TV, an equipped kitchen with a dishwasher and an oven, and 1 bathroom with a shower. Towels and bed linen are available in the chalet. This chalet is allergy-free and non-smoking. For guests with children, the chalet offers outdoor play equipment. Skiing and cycling can be enjoyed nearby, while a bicycle rental service, a ski pass sales point and ski storage space are also available on-site. Sion is 24 km from Chalet atypique Colorado Crans-Montana, while Mont Fort is 41 km from the property. Bern-Belp Airport is 115 km away.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Managed by a private host
Studio élégant Au Coeur De Crans
Crans-Montana, Switzerland
1.27 km from the centre
New at Amimir
Offering city views, Studio élégant au coeur de Crans is an accommodation set in Crans-Montana, 21 km from Sion and 38 km from Mont Fort. Among the facilities at this property are a lift and private check-in and check-out, along with free WiFi throughout the property. The property is non-smoking and is situated 300 metres from Crans-sur-Sierre Golf Club. The apartment features 1 bedroom, 1 bathroom, bed linen, towels, a flat-screen TV, a dining area, a fully equipped kitchen, and a balcony with mountain views. Both a ski equipment rental service and a bicycle rental service are available at the apartment, while skiing can be enjoyed nearby. Bern-Belp Airport is 114 km from the property.This property will not accommodate hen, stag or similar parties.

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07/04/2026
Cheapest booking
The booking was cheaper than anywhere else. Everything went on smoothly.
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02/04/2026
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25/03/2026
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An absolutely outstanding booking experience from start to finish. The website is clear, easy to navigate, and packed with great deals at very competitive prices. The wide range of offers and flexible payment options make planning a trip both simple and affordable. What impressed me most was the excellent communication and customer service — fast, friendly, and truly reliable. Amimir delivers exactly what travelers hope for: efficiency, clarity, and genuine quality.
Johan
12/03/2026
Price for hotels on amimir ??
Price for hotels on amimir ??
Ronny
17/03/2026
Stay far away from this service…
Stay far away from this service as possible. I searched google maps for hotels and I ended up selecting a hotel that Amimir was partners with. The price was enticing. After paying with google pay, the day before my trip, they send me an email stating that their compliance department needed me to upload an image of my credit card and passport, otherwise they were going to keep my money and cancel the reservation. I've never had to upload such documents ever with any online travel sites. This felt like a scam. So I called my credit card company and they advised me not to upload personal data and image of my credit card. In addition, I asked Chatgpt and the response was alarming. It said that it most certainly is a scam. I have a feeling that even if I complied and shared my personal data, they would have rejected it like many others that have reported the same experience here. They create a sense of urgency by presenting the issue the day before the trip. Seems like a pattern based on what I've read. It's very surprising that they are still in business and that the authorities have not shut them down. My credit card company said that they will stand behind me 100% to dispute the charges.
J N
11/03/2026
I HAVE BOOKED VIA amimir 3 times now and…
I HAVE BOOKED VIA amimir 3 times now and never disappointed 10/10
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20/02/2026
2nd time booking with thus website and…
2nd time booking with thus website and all very easy. Competitive prices too.
Clive wilson
12/02/2026
I had a reservation through your app in…
I had a reservation through your app in serenity alma heights hurghada all inclusive after 3 days i contacted the hotel to make sure the booking is confirmed they informed me there is no such booking under my name or with the booking id and they dont deal with your app please i need assistance
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09/02/2026
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We are thankful for the excellent service and smooth communication.
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08/02/2026
Easy to book
Easy to book, very good price and well explained.
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01/02/2026
Great platform for booking hotels in…
Great platform for booking hotels in Turkey and Spain. Easy to book, good deals
Ivana Despotovic
29/01/2026
I give this site a big fat zero
I give this site a big fat zero I was searching for a hotel and I came across magnificent Mile downtown Chicago. I picked the dates 29th 30th 31st and the price came out to $39. Once I paid my money to book the stay they send me confirmation and at bottom it say you will have to pay $245.89 for a resort fee wtf you mean a resort fee that wasn't started before I paid my money
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20/11/2025
Excellent
Very easy and clear process to book an hotel in Rome. I found the cheapest option here compared to other booking platforms. It was very clear that there were tourist taxes to be paid directly to the hotel while it wasn't that clear on other booking platforms. Excellent experience overall.
Fabio Petrungaro
14/11/2025
Very nice experience!
We had a very nice stay at this hotel. The employés were all very kind and helpfull. The room was clean and looked nice and also the restaurant. We liked the breakfast, there was a lot of variation to eat. Definitely recommend this place!
Mevrouw Bakker
11/11/2025
Laura
Firstly, I was concerned because I’ve never booked with this site but as it appeared later that was unnecessary. Everything went well, great experience!
Laura Rozlach
06/11/2025
Genuine company
First time booking with this company. Was not sure if genuine as it was cheaper than all other companies. Turned out to be legit and had no problems.
Shahana Begum
12/01/2026
not good for me.
not good for me. Everything went well with the reservation, I've made the payment and I can see the transaction on my credit card but for some reason amimir keeps sending me emails asking me to pay the balance - which is zero
Luca
26/10/2025
Cheap and professional !
It's my second time I book via Amimir They offered me the cheapest price for the same accommodation ! Very professional and kind conversation with the team. I have to recommend , sure that I'm doing right !
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19/10/2025
Cheap Holiday!
Recently booked Albufeira for a group of 12 and Amimir was the cheapest option! I wasn’t so sure as I had never heard of the website before but everything went completely smooth!
Caolan Conroy
A
Anatolii
1 day ago
Easy booking and the best price for the hotel.
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Suzanne
2 days ago
Definitely would book with Amimir again. Great room rate
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Amandeep Singh
3 days ago
Excellent
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T+L
4 days ago
We've stayed at the hotel several times, but this was our first booking through Amimir, the price was significantly better than the hotel's. We were nervous at first because it took a day or so for the hotel to receive our information and confirm our stay but then everything worked out.
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Zarko
4 days ago
The price I paid was cheaper than anywhere else.
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David Campos
5 days ago
In the beginning, I was a little nervous to book with amimir.com because it was my first time using it. However, everything went well and smooth. I would recommend this website to book hotels based on my experience.
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Arshad
6 days ago
Amazing service. Definitely would use again. Thank you.
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Madalina
7 days ago
All excellent. I am very pleased with Amimir. Best offers.
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Chester
9 days ago
Fine
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Peter
11 days ago
Was a bit nervous as this was my first time using Amimir.com and the room was quite a bit cheaper than elsewhere however the ease of booking, the communications and using the app was all really good and I had no problems at all - the hotel in Malaga was expecting me when I arrived. I would use Amimir again.
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Jakub
12 days ago
The hotel claims that booking was Room Only. At the end they accepted when I showed them the booking was Bed & Breakfast on your booking.
D
Donk
13 days ago
Nee hoor
A
Andrew
14 days ago
Didn't need to use your service as had no issues
K
KRISTI P.
15 days ago
Very good, fast and friendly service. I recommend!
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Deryk
17 days ago
Very helpful
J
Johan
17 days ago
An absolutely outstanding booking experience from start to finish. The website is clear, easy to navigate, and packed with great deals at very competitive prices. The wide range of offers and flexible payment options make planning a trip both simple and affordable. What impressed me most was the excellent communication and customer service — fast, friendly, and truly reliable. Amimir delivers exactly what travelers hope for: efficiency, clarity, and genuine quality.
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Martin
18 days ago
Very straightforward, best price option, no issues encountered
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Guenter
19 days ago
Would be nice to have the bill in English, not in Spanish.
S
San
19 days ago
Best prices at black friday!!!
S
Sabriye Merve
20 days ago
I also believe that the intermediary agency is partly responsible for the issues experienced at the hotel. The payment had already been made and transferred to the agency, but it seems that the agency either failed to inform the hotel or did not complete the payment to the hotel. This issue should have been resolved well in advance, not left until the last day, the last hours, or even the following day. Such situations must be handled promptly to prevent inconvenience for guests.