10
Manuela
Travelled with couple
Booked on Buscounchollo.com
October 2021
Excellent
A single day has tasted like very little and we have missed a lot to enjoy that place. Everything is beautiful and we will certainly return.
Un solo día nos ha sabido a muy poco y nos has faltado mucho por disfrutar de ese lugar .Precioso todo y sin duda volveremos.
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9.3
Charo
Travelled with family
Booked on Buscounchollo.com
October 2021
Excellent
The cabins, the attention of the staff
Las cabañas,la atención del personal
Need more games for kids
Faltan más juegos para niños
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7.3
Rosario Maria
Travelled with family
Booked on Buscounchollo.com
July 2021
Good
Its strong point is the staff, nice, hardworking, attentive ...... a 10.
The cabins, I do not like them very much, but I recognize that they are very good, for me it is more comfortable building,
The food is excellent, my congratulations to the kitchen, especially the paella. Ideal that they have access to TERRA and AQUA NATURA.
Su fuerte el personal, agradables, trabajadores, atentos......un 10.
Lo de las cabañas, a mi es que no me gustan mucho, pero reconozco que están muy bien, para mi es más cómodo edificio,
La comida excelente, mi enhorabuena a la cocina, sobre todo la paella. Ideal que cuenten con acceso a TERRA Y AQUA NATURA.
When I had to use the bugi I waited for about an hour. The omelette was the only thing that was not good at all, it seemed prefabricated of poor quality, inedible.I thought about using the pools at the hotel, but the truth is that I did not like them at all, I did not feel like getting in, many people and small, luckily we had access to AQUA NATURA.
Cuando tuve que hacer uso del bugi esperé una hora aproximadamente. La tortilla de patatas fue lo único que no era para nada buena, parecía prefabricada de mala calidad, incomible.Pensaba hacer uso de las piscinas en el hotel, pero la verdad no me gustaron nada, no apetecía meterse, mucha gente y pequeñas, menos mal que teníamos acceso a AQUA NATURA.
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8.7
Raul
Travelled with family
Booked on Buscounchollo.com
July 2021
Very good
The treatment by the staff has been very good ...very attentive at all times.
El trato por parte del personal ha sido muy bueno ...muy atentos en todo momento
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8.3
Sonia
Travelled with family
Booked on Buscounchollo.com
July 2021
Very good
The facilities, the resort and the convenience of having everything close at hand.
Las instalaciones, el resort y la comodidad de tenerlo todo cerca
The food was weak, the buffet food was not very good.
La comida floja, el buffet la comida no estaba muy buena
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10
Abril
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
All great
Todo genial
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7.7
Francisco
Travelled with family
Booked on Buscounchollo.com
July 2021
Good
Access from the hotel to Terra Natura and Aqua Natura.
Los accesos desde el hotel a Terra Natura y Aqua Natura.
Snack stands could be at the pools and more spread out around the venue.
Los puestos de snacks podrían estar en las piscinas y más repartidos por el recinto.
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9.7
Dolors
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
The attention of the staff, all very nice. The food, varied and good. The drinks, branded. The cabin, very cozy, clean, with fridge, two televisions, two toilets, we liked it very much. Unlimited entrance to the parks: terra natura and aqua natura. We felt very welcome and cared for.
La atención del personal, todos muy agradables. La comida, variada y buena. La bebida, de marca. La cabaña, muy acogedora, limpia, con nevera, dos televisiones, dos aseos, nos ha gustado mucho. Tener entradas ilimitadas a los parques: terra natura y aqua natura. Nos hemos sentido muy bien acogidos y cuidados.
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8.7
Ana Isabel
Travelled with family
Booked on Buscounchollo.com
July 2021
Very good
Charming cabins
Cabañas con encanto
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9.3
José Miguel
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
What I liked the most is having everything at hand, being able to visit the zoo and then enter the water park (or the other way around). I would also like to highlight the friendliness of the staff. A good place to go with the family.
Lo que más me ha gustado es tener todo a mano, poder visitar el zoo y seguidamente entrar en el parque acuático (o al contrario). Destacar también la amabilidad del personal. Un buen lugar para ir en familia.
I did not like that the "all inclusive" is not all inclusive (there is also the ultra all inclusive that you discover upon arrival). Themed restaurants, entrance to the spa, pizza service to cabins,...are not included in the all-inclusive.
No me ha gustado que el "todo incluido" no tenga todo incluido (existe tb el ultra todo incluido que se descubre al llegar). Los restaurantes temáticos, entrada al spa, servicio de pizzas a cabañas,...no entran en el todo incluido.
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8
Maria Elena
Travelled with family
Booked on Buscounchollo.com
July 2021
Very good
All great....
Todo genial....
The bad odors of WC that could be smelled while in the area of the shows...
Los malos olores de WC que se olían estando en la zona de los espectáculos...
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9.7
Maria Nieves
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
The children have enjoyed a lot, the water park and the Zoo are very close to the hotel, even from the hotel pools we saw the animals.... the cabins are phenomenal and cleanliness too, the staff very nice and attentive.
Los niños han disfrutado muchísimo, el parque acuático y el Zoo están muy cerca del hotel, incluso desde las piscinas del hotel veíamos a los animales.... las cabañas están fenomenal y la limpieza tambien, el personal muy agradable y atento.
To say the least, the only thing is that the strollers that take you from the rooms to the hotel entrance are scarce. It is true that there is a bus running around the hotel grounds and that it passes every 20 minutes at various stops throughout the hotel.
Por decir algo, lo único que los cochecitos que te llevan de las habitaciones a la entrada del hotel son escasos. Es cierto que hay un autobús circulando por todo el recinto del hotel y que pasa cada 20 minutos por varias paradas repartidas por todo el hotel.
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7
Laura
Travelled with family
Booked on Buscounchollo.com
July 2021
Good
The room was very good.
La habitacion muy bien.
The food especially the dessert all the same dessert.
La comida sobre todo el postre todos los el mismo postre.
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10
Francisco
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
Basically everything, everything included and with it the attention and kindness of the staff in charge from check-in, reception, luggage collection, cleaning service, waiters...
Básicamente todo, todo incluido y con ello la atención y amabilidad del personal encargada desde el check-in, recepción, recogida de maletas, servicio de limpieza, camareros…
The short time we have been
El poco tiempo que hemos estado
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8
Eva María
Travelled with family
Booked on Buscounchollo.com
July 2021
Very good
Ideal if you go with children, we really enjoyed our stay and the parks, we will repeat. The cabins are very good, the staff very attentive and the cleanliness very good. Quality food and drinks, everything is quickly replenished.
Ideal si vas con niños, hemos disfrutado mucho de nuestra estancia y de los parques, repetiremos. Las cabañas muy bien, el personal muy atento y la limpieza muy buena. Comida y bebidas de calidad, reponen todo rápidamente.
To put something, little variety in the meals. Swimming pools somewhat small. Little variety of snacks. The animation was very weak.
Por poner algo, poca variedad en las comidas. Piscinas algo pequeñas. Poca variedad de snaks. La animación muy floja.
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7.3
Maritzzeta
Travelled with family
Booked on Buscounchollo.com
July 2021
Good
The place is very nice, the bungalows are very nice. The pools are very clean and close, the buffets are varied.
El lugar es muy bonito, las bungalows muy bien. Las piscinas muy limpias y cercanas.Los bufets son variados.
The staff does not explain what services they have and how they work. So we didn't know that the luggage buggies had to be reserved and we had to take our bags down in a tremendous heat. They have two buses to go to aquanatura but they had one broken down and they didn't tell us. We also had to walk because none appeared at the bus stop.
El personal no te explica que servicios tienen y como funcionan . Así no sabiamos q los buggies del equipaje se tenian q reservar y tuvimos que bajar las maletas con una calor tremenda. Tienen dos autobuses para ir a aquanatura pero tenian uno estropeado y no nos avisaron. Tambien tuvimos q ir andando porque no apareció ninguno por la parada.
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9.3
José
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
The entire complex
Todo el complejo
It takes a while to get to the room
Cuesta un poco llegar a la habitación
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9
Alicia
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
The environment, the friendliness of the staff.
El entorno, la amabilidad del personal.
The buffet could be better and more varied.
El buffet podría mejorar y ser más variado.
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10
Diana Ioana
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
Everything was exceptional and spectacular! We liked everything, there is not a single negative. The cabin was very nice and very clean. The staff of the whole resort very attentive and very friendly. Everything was perfect! Next year we will repeat without a doubt.
Todo excepcional y expectacular! Nos gustó todo todo, no hay ni una pega. La cabaña muy bonita y muy limpia. El personal del todo el resort muy atentos y muy amables. Todo perfecto! El año q viene repetiremos sin duda alguna.
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9
Israel
Travelled with family
Booked on Buscounchollo.com
July 2021
Excellent
Excellent employee service an 11 over 10
La atención de los empleado excelentes un 11 sobré 10
Lack of variety on the menu such as more seafood
Falta variedad en el menú como más mariscos
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