9.4
Michael
Travelled with couple
Booked on Esquiades.com
February 2025
Excellent
Staff are excellent, very friendly. The porters helping with lockers & parking, a very busy check-in desk was managed very professionally. Nicolas on Guest Relations exceptional as always. The bar & breakfast staff friendly, professional and cordial. Not to forget the drivers - very helpful, a great service.
Wifi network was having an issue that week - it was explained that is not the norm. If I had business calls, I'm not sure what I would have done. I was a little unlucky in my room allocation (225) - both the family rooms were past my room, so I got to sleep when the last child went to bed. Also, the fire door threshold (2) was out side my door, so every case / trolley that rolled over it made a noise - not ideal.
10
Richard
Travelled with friends
Booked on Esquiades.com
January 2022
Excellent
Staff and service excellent. The shuttle service to the tele cabina was first class. Breakfast buffet was great quality and a lot of range. Spa facilities were excellent clean and very relaxing. Rooms were good quality not tired and everything worked. Kettle in room was an added bonus.
Rooms too hot difficult to regulate temp for a good nights sleep.
Evening buffet was very average.
8.8
Borja
Travelled with couple
Booked on Esquiades.com
February 2021
Very good
The room is quite big and so comfortable. Also the hotel services are great, such as the transfer to Grandvalira, although it is 200m away, the buffet, the spa. Last but not least, the staff is there to make your stay unforgettable.
The wifi is limited, only 4gb are available, that means streaming content must be downloaded before starting the stay or pay for premium wifi is the another choice.
10
Leonardo
Travelled with couple
Booked on Esquiades.com
February 2020
Excellent
quality of food is very high.
8.3
Theresa
Travelled with friends
Booked on Esquiades.com
March 2017
Very good
Location, food
I didn't think that there should be a charge to resident to use the pool and spa and I didn't like that it was closed in the afternoons
The lounge areas were rather austere
8.7
EP
Travelled with family
Booked on Esquiades.com
February 2017
Very good
Liked the decor of the hotel room - although on the small side for a family of four despite being a 'premium room'. Simon on reception was extremely helpful and managed to swap us to a room with a bath (rather than just a shower) despite the hotel being full. New and clean feel. Mini-bus service to slopes worked well although it was a busy week - it was worth getting up early to avoid the queues. We all enjoyed the spa facilities. Food was excellent - great variety and choice for everyone with some exceptional seafood served during the week. Chefs very friendly to the children.
Public areas (bar-lounge area) were a bit 'soul-less' in terms of decor and sometimes staff would be very slow to serve (if indeed they noticed you were there at all). Swimming pool and spa definitely aimed at relaxing rather than actual swimming! Mini-bus drivers seemed to be a bit disgruntled that they were running past the advertised finish time of 5pm for pick-up from the slopes - again, because it was busy you could be at the pick-up point at 5pm and then have to wait for 20-25 minutes before a shuttle became available. It would be better if the service could run until 5.30. If your children don't finish ski school until 4.30 getting to the bus pick-up by 5 is quite difficult. (The drivers were friendly - I don't speak Spanish/Catalan so I may have misunderstood - this was an impression though and another couple said they had had to walk back to the hotel on one occasion.)
9.7
Andrew
Travelled with family
Booked on Esquiades.com
April 2016
Excellent
Location and good food
Payment for swimming pool. You shouldn't have to pay to use the pool if you are a resident in the hotel.
8.7
Vincent
Travelled with family
Booked on Esquiades.com
December 2015
Very good
Prestations globalement excellentes.
8
Igor
Travelled with family
Booked on Esquiades.com
March 2015
Very good
Food is very high quality.
Staff is friendly.
Rooms are too small. Especially, for 4 people - sleeping on sofa was very inconvenient.
There is no WiFi in the rooms, restaurant, kids room and Cellular coverage is poor. One day router was down, and there was no WiFi in public areas as well.
7.3
Mark
Travelled with family
Booked on Esquiades.com
March 2015
Good
Great location, good shuttle service to / from ski.
Very small room for 4 people. No ski boots drying service.
9.7
Alvaro
Travelled with friends
Booked on Esquiades.com
January 2026
Excellent
An excellent stay at the Park Piolets. The buffet is simply spectacular, one of the best I've ever had in a hotel: a huge variety, high-quality products, and dishes prepared fresh to order that make every meal a truly special experience. Furthermore, the staff is exceptional, always friendly, attentive, and professional. A hotel that takes care of every detail, and one we will definitely return to.
Estancia excelente en el Park Piolets. El buffet es sencillamente espectacular, de lo mejor que he probado en un hotel: enorme variedad, productos de gran calidad y platos preparados al momento que hacen que cada comida sea una experiencia. Además, el personal es excepcional, siempre amable, atento y profesional. Un hotel que cuida cada detalle y al que sin duda volveremos.
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10
Alvaro
Travelled with family
Booked on Esquiades.com
April 2025
Excellent
Everything was impeccable. Looking forward to returning!
Todo impecable. Deseando volver!
Nothing
Nada
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8.6
Julian
Travelled with couple
Booked on Esquiades.com
March 2025
Very good
I appreciated the dedicated service of the accommodation staff; it was impeccable. Everyone was extremely attentive.
Me gustó el servicio dedicado del staff del alojamiento, es impecable. Todos súper atentos.
The shower in room 205B changes temperature, it becomes cold then very hot and is not constant.
La ducha de la habitación 205B sufre cambios de temperatura se pone fría luego muy caliente y no es constante
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10
Noelia
Travelled with family
Booked on Esquiades.com
March 2025
Excellent
Excellent
Excelente
I have nothing negative to report.
No tengo nada negativo que reportar
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9.1
Ricardo
Travelled with family
Booked on Esquiades.com
January 2025
Excellent
Beautiful hotel with very good facilities and services and breakfast and dinner buffet. Triple room a bit small and the heated towel rack did not heat up. Extraordinary treatment and kindness of the staff, they go out of their way to make the customer feel comfortable.
Hotel precioso con Instalaciones y servicios y buffet de desayuno y cena muy buenos. Habitación triple un poco pequeña y el radiador toallero no calentaba
Trato y amabilidad del personal extraordinario, se desviven porque el cliente se sienta a gusto
In a hotel of this range they must have boot warmers in the ski lockers.
En un hotel de esta categoría tienen que tener calienta botas en las taquillas de los esquíes
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6.3
Antonio David
Travelled with family
Booked on Esquiades.com
February 2024
Average
The rooms are very small, we could hardly move with the extra room, it is not a 5 star hotel at all.
Las habitaciones son pequeñísimas casi no podíamos movernos con la
Supletoria, no es nada un hotel de 5 estrellas
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8.7
Carlos
Travelled with couple
Booked on Esquiades.com
January 2024
Very good
The attention
La atención
I booked a 5* hotel and to go to the pool they wanted to charge the couple €52 With the Spa verse In no 5* hotel in the world do they charge you A shame
Contraté un hotel 5* y para ir a la piscina me querían cobrar € 52 a la pareja
Con el verso de Spa
En ningún hotel del mundo de 5* te cobran
Una vergüenza
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9.3
Virginia
Travelled with couple
Booked on Esquiades.com
January 2024
Excellent
The staff... Incredibly friendly.
El personal... Increíblemente amable.
Nothing bad to say
Nada malo q decir
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9.7
Daniel
Travelled with couple
Booked on Esquiades.com
March 2023
Excellent
Very nice hotel with prime location, very friendly and professional staff except that the French language is not practiced. Otherwise very good stay, buffet of very good quality with a lot of qualitative choice. Outdoor and indoor car park, beautiful gym.
Très belle hôtel avec emplacement de choix, personnel très sympathique et professionnel hormis que la langue française n'est pas pratiqué. Sinon tres bon séjour , buffet de très bonne qualité avec énormément de choix qualitatif. Parking Ext et Interieur, belle salle de sport.
Difficulty in managing the temperature of the bedrooms and the hydrometry of the room which causes a bad night...
Difficulté a gérer la température des chambre et hydrométrie de la chambre ce qui occasionne de mauvaise nuit ...
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9
Sara
Travelled with family
Booked on Esquiades.com
March 2023
Excellent
Perfect and fast track service. Hotel areas with very comfortable sofas. very healthy buffet and good food
Servicio a pistas perfecto y rápido. Zonas de hotel con sofás muy conformtables. buffet muy saludable y buena comida
The quadruple room is small for 4 people. Lack of space and storage area
La habitación cuádruple de queda pequeña para 4 personas. Falta espacio y zona de almacén
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