1.9
Emil
Travelled solo
Booked on Amimir.com
September 2025
Basic
A glass a Cava at check in. It has facilities, and they try to have special dinner nights like: salsa night, espana, etc.
Not even close to 5 star hotel.
Altought it has facilities on paper, they are poor implemented.
I will start with the fact that wi-fi isn’t available in all areas, for example in the restaurant.
Plates, glasses, cans and forks aren’t cleaned at the best, were multiple cases when we found stains on them.
Coffee machines seems like no one is cleaning them.
Pool area for me is strange, especially the semi-heated one, seems like high end pool for 10-15th years ago.
Elevetors are rusty, even if they were renovated, on the middle doors you can see the rust.
The externaln elevator, is more to be in the picture, than usefull, they have an intrance at the bottom of the cliff, which looks like a street from a bad neighborhood, rusty, unclean, unsafe.
The bathroom door broke at 4 am in the morning, luckly none of us was in the bath at that time. Technician came at the 11 am next morning.
Technician guys were send during our vacation to check the wifi by the reception.
Even if we had our DND sign on the door, the cleaning lady knockwd at our door loudly during the mid day.
Food after 2 days looks the same. With small variancy.
Overall is not a 5 star hotel, at the best is a 3 star hotel.
9.3
Noah
Travelled solo
Booked on Amimir.com
April 2024
Excellent
A lot of stairs to go to the sea!
10
Marina
Travelled with family
Booked on Amimir.com
March 2026
Excellent
The hotel is very well located, right on the seafront and a 10-minute walk from the center of Puerto de la Cruz along a seaside promenade. The facilities and staff were perfect. We will definitely return.
El hotel está muy bien situado , está enfrente del mar y a 10 minutos caminando del centro de Puerto de la Cruz por un paseo al lado del mar .
Las instalaciones y el personal perfecto.
Volveremos a repetir seguro.
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10
Maria Del Pilar
Travelled with family
Booked on Amimir.com
March 2026
Excellent
I will definitely repeat, I loved it.
Repetire sin duda , me ha rncantado.
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8
Lucas
Travelled with family
Booked on Amimir.com
October 2025
Very good
The rooms are spacious and offer spectacular ocean views. Breakfast is served on a terrace with magnificent views. Themed dinners are different each night. Excellent service from all the staff.
Las habitaciones son amplias y unas vistas espectaculares al océano. En el desayuno hay un apartado de terraza donde puedes desayunar con unas magníficas vistas. Las cenas temáticas cada noche una diferente. Gran trato por parte de todo el personal.
Outdated rooms need renovation. Some main areas are quite neglected. The furniture in the outdoor breakfast areas needs replacing. Room service and dining room staff are overwhelmed during peak hours. Cocktails in the entertainment area are quite poor and cost €7.
Habitaciones anticuadas necesitan una remodelación. Algunas zonas comunes bastantes descuidadas. Cambio de mobiliario en las zonas exteriores del desayuno. Personal de habitaciones y comedor colapsados en horas puntas. Cócteles en la zona de espectaculos bastante deficientes al precio de 7 €.
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10
Marina
Travelled with family
Booked on Amimir.com
July 2025
Excellent
Very friendly staff. Very good facilities and plenty of hammocks and Balinese beds. The pools are perfect. The dinner buffet is themed and varied. The breakfast buffet is very varied.
Personal muy agradable. Muy buenas instalaciones y gran número de hamacas y camas balinesas. Las piscinas son perfectas. El bufete de la cena es temático y variado. El bufete del desayuno Es muy variado.
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9.1
Aida
Travelled with family
Booked on Amimir.com
July 2024
Excellent
Room with sea views, spacious and comfortable. All the staff were super friendly, from reception to the cleaning ladies, including the restaurant staff, except for the receptionist with the grey hair in the afternoon. The food was fantastic, varied and of good quality.
Habitación con vistas al mar, amplia y cómoda. Todo el personal ha sido super amable, desde recepción hasta las chicas de la limpieza, incluyendo al personal del restaurante, exceptuando al recepcionista del pelo canoso de la tarde. La comida fantástica, variada y de calidad.
The children's area is not open all day, you cannot go and play with your children whenever you want, only when there is a instructor, which is two hours in the morning and two in the afternoon, and they also do not let you leave them alone with the instructors.
El espacio para niños no está abierto todo el día, no puedes ir a jugar con tus hijos a la hora que quieras, solo cuando hay monitor, que son dos horas por la mañana y dos por la tarde y tampoco te dejan dejarlos solos con los monitores.
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9.3
Yennifer
Travelled with family
Booked on Amimir.com
May 2024
Excellent
The hotel is very good, I really recommend it and at that time it is very quiet
El hotel está muy bien la verdad lo recomiendo muchísimo y en esa época es muy tranquilo
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10
Marian
Travelled solo
Booked on Amimir.com
May 2024
Excellent
Everything is great
Todo genial
Hope a little
Nada malo
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10
Nataliya
Travelled with family
Booked on Buscounchollo.com
December 2023
Excellent
Cleaning
Limpieza
The Turkish bath in the SPA was not working.
No funcionaba el baño turco en el SPA
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9
Mozhgan
Travelled with family
Booked on Buscounchollo.com
December 2023
Excellent
The view of the sea
La vista del mar
Who has no drink is very bad
Que no tiene bebida es muy mal
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9.7
Aurora
Travelled with family
Booked on Buscounchollo.com
December 2023
Excellent
The room and its views. The buffet, every night dinner with a different theme. The children's entertainment staff, special mention for Miss Siwar.
La habitación y sus vistas. El buffet, cada noche cena con una temática diferente. El personal de animación infantil, mención especial para la Srta. Siwar
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8.7
CG
Travelled with couple
Booked on Buscounchollo.com
December 2023
Very good
The hotel is very well located, in front of the beach and very close to the Martinez lakes. It also has a very large jacuzzi and a lot of Balinese beds that are free of charge.
El hotel está muy bien situado, en primera linea de playa y muy cerca de los lagos Martínez. Además tiene un jacuzzi muy grande y un montón de camas balinesas que son gratuitas
The animation of the hotel is quite weak. It is also a bit neglected for a 5 star hotel (the shower in our room was broken, the door handle, etc). The heated pool did not work the first 3 days we were there, the water was freezing. Even so, the value for money is quite acceptable.
La animación del hotel es bastante floja. Además está un poco descuidado para ser un 5 estrellas ( el duchador de nuestra habitación estaba roto, el manillar de la puerta, etc). La piscina climatizada no funcionaba los 3 primeros días que estuvimos, salía el agua helada. Aún así, en relación calidad precio está bastante aceptable
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10
José
Travelled solo
Booked on Amimir.com
December 2023
Excellent
Everything was great, very comfortable stay.
Todo muy bien, estancia muy cómoda
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10
Javier
Travelled with family
Booked on Amimir.com
December 2023
Excellent
Very good cleanliness, hotel facilities, very good and varied buffet, very good pools. Overall highly recommended
Muy buena limpieza, instalaciones del hotel, buffet muy bueno y variado, las piscinas muy bien. en general muy recomendado
Perhaps to add something to point out, maybe they should paint the exteriors, and the noise of the sea at night (I personally didn't like it very much), but in general everything is very good.
quizás por poner alguna cosa a reseñar, quizás deberian pintar los exteriores, y el ruido del mar por la noche (a mi particularmente no me gustaba mucho), pero muy bien en general todo
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9.7
María
Travelled with family
Booked on Buscounchollo.com
December 2023
Excellent
The beds are very comfortable, and super spacious. The views from the room to the sea are great. It is a bit far from the center of the port, but it is the perfect place to go for a walk. The buffet has different themes every night. And the staff is very nice.
Las camas muy cómodas, y super amplías. Las vistas de la habitación al mar son geniales. Está un poco apartado del centro del puerto, pero es lo perfecto para ir dando un paseo. El buffet tiene temáticas diferentes todas las noches. Y el personal muy majo.
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10
María Del Carmen
Travelled solo
Booked on Amimir.com
October 2023
Excellent
Excellent staff, exquisite food, overall very good.
Personal excelente, comida exquisita, en general muy bien.
The next room had cockroaches
La habitación de al lado tenía cucharachas
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8.3
Paco
Travelled with friends
Booked on Buscounchollo.com
September 2023
Very good
Sea view
Vistas al mar
Bathtub in bathroom
Bañera en baño
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10
Mar
Travelled with family
Booked on Buscounchollo.com
September 2023
Excellent
Everything, location 5 min from the port by car, facilities, half board every day have changed and everything was delicious.
Todo, ubicación a 5 min del puerto en coche, instalaciones, el régimen de media pensión todos los días han cambiado y estaba todo rico.
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6
Marieta
Travelled with couple
Booked on Buscounchollo.com
September 2023
Average
The visits
Las visitas
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