7.1
Mercedes
Travelled with friends
Booked on Buscounchollo.com
October 2024
Good
Todo muy bien
La ubicación
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9.1
Beatriz
Travelled with family
Booked on Buscounchollo.com
August 2024
Excellent
The staff, the room and the location, close to everything but very quiet, except for the noise of the airplanes.
El personal, la habitación y la ubicación, cerca de todo pero muy tranquilo, salvo por el ruido de los aviones
The food offer
La oferta de comida
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8.6
SBC
Travelled with friends
Booked on Buscounchollo.com
August 2024
Very good
Great food with two restaurants
Two bathing areas
Spacious facilities
Spacious rooms and terrace
Cleanliness
Plenty of sun lounger area
Comida genial con dos restaurantes
Dos zonas de baño
Amplias instalaciones
Amplias habitaciones y terraza
Limpieza
Mucha zona de tumbona
No toilet brush
Pool area was very slippery (several falls every day).
Open bar indicated until 12:00h, but it was really until 11:00.
There were three of us but the services were for two people.
Cleaning started very early for a holiday area.
No había escobilla de váter
Zona de piscinas resbalaba muchísimo (varias caídas todos los dias)
Barra libre indicaba hasta las 12, pero realmente era hasta las 11
Íbamos tres pero los servicios eran para dos personas
Limpieza empezaba muy temprano para ser una zona de vacaciones
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8.9
José Martín
Booked on Buscounchollo.com
August 2024
Very good
La ubicación
La comida del buffet se repetía
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10
Luis Felipe
Travelled with family
Booked on Buscounchollo.com
August 2024
Excellent
Better than at home. Details to highlight the staff, all helpful, polite, friendly. The willingness and facility for gluten-free food, everything was solved for you. The junior and adult activities were entertaining.
Mejor que en casa. Detalles a destacar el personal , todos serviciales, educados amables. La disposición y facilidad por la alimentación sin gluten, todo te lo resolvían. Las actividades junior y adultos entretenidas.
The provision of sun loungers and umbrellas should be managed. The glasses, should have bail for the abuse that is done.
La disposición de tumbonas y sombrilla, deberían gestionarla. Los vasos, deberían de tener fianza por el abuso que se hace.
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9
Carlos and
Travelled solo
Booked on Amimir.com
May 2024
Excellent
The staff is generally excellent, willing to improve the stay, especially Juan Luis deputy director, Jose bartender, Lorena cleaning girl and all the restaurant staff. We will be back.
El personal por lo general excelente, dispuesto a mejorar la estancia, en especial Juan Luis subdirector, Jose barman, Lorena chica de limpieza y todo el personal de restauración.
Volveremos.
Just note that the nearby beaches are not of interest for swimming.
Sólo reseñar que las playas cercanas no son de interés para el baño.
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5.8
Núria
Travelled with family
Booked on Buscounchollo.com
October 2023
Average
Modern, spacious, well-equipped rooms, with excellent views
Habitaciones modernas, amplias, bien equipadas, y con excelentes vistas
The quality of the food was lousy and repetitive. The bar services were good but the management was a bit limited (long lines to order a drink at any given time).
La calidad de la comida era pésima y repetitiva. Los servicios de bar estaban bien pero la gestión un poco limitada (largas colas para pedir una bebida en según qué momento)
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9
EPM
Travelled with couple
Booked on Buscounchollo.com
October 2023
Excellent
The hotel is very good and the staff very friendly.
El hotel es muy bueno y el personal muy amable.
The opening hours of the services (swimming pools, gym and activities)
Los horarios de los servicios (piscinas, gimnasio y actividades)
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7.7
Monica
Travelled with couple
Booked on Buscounchollo.com
October 2023
Good
room and general cleanliness
la habitacion y la limpieza general
food, little variety
la comida, poca variedad
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5.8
Javier
Travelled with family
Booked on Buscounchollo.com
October 2023
Average
Room and staff
Habitación y personal
Food very improvable, old pools with slippery floors. Crappy animation.
Comida muy mejorable, piscinas antiguas con suelo resbaladizo. Animación cutre
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9.7
Gonzalo
Travelled with family
Booked on Buscounchollo.com
October 2023
Excellent
All very well ,recommended
Todo muy bien ,recomendable
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9
Monica Veronica
Travelled with couple
Booked on Buscounchollo.com
October 2023
Excellent
The staff was excellent, especially the floor maid monica (room 230), the food was varied.
El personal excelente, en especial la camarera de piso monica (hab 230),la comida variada.
The picina that closes very early.The bar snacks are only in one place and that the hours are only from 13;00 to 16:00, not from 10 :00 to 18:00 as they had said.
La picina que cierra muy temprano.Los snaks del bar sólo están en un solo lugar y que el horario es solo de 13;00 a 16:00, no de 10 :00 a 18:00 como habían dicho.
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7.3
Rubén
Booked on Buscounchollo.com
October 2023
Good
Quality, price and treatment
Calidad precio y trato recibido
We were put in a room for people with reduced mobility and the food is not very good and repetitive, plus there are things that either you go to 1 hour or it's over.
Nos metieron en una habitación de personas con movilidad reducida y la comida es regulera y repetitiva, además hay cosas que o vas a 1 hora o se acaba
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8
Gabby
Travelled with couple
Booked on Buscounchollo.com
October 2023
Very good
The room and the animation at the pool. The staff in general very good
La habitación y la animación en la piscina. El personal en general muy bueno
Limited opening hours. Alcoholic beverages of the all-inclusive bad quality
Los horarios limitados. Bebidas alcoholicas del todo incluido mala calidad
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9.3
Carmen
Travelled with couple
Booked on Buscounchollo.com
October 2023
Excellent
Great facilities and staff
Las instalaciones y el personal, estupendo
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9.3
María Carmen
Travelled with family
Booked on Buscounchollo.com
October 2023
Excellent
The kindness of the staff, especially the animation staff and the waitresses in the dining room; the spectacular room, the facilities,...
La amabilidad del personal, sobre todo los de animación y las camareras del comedor; la habitación espectacular, las instalaciones,...
Having to wait to eat....little space in the dining room. At night there is no room in the disco to watch the shows. The waiters at the disco the most unpleasant of the hotel with difference....seems that they have not been paid ....
Tener que esperar para comer....poco espacio en comedor. Por la noche no hay sitio en la discoteca para ver los espectáculos. Los camareros al completo de la discoteca lo más desagradables del hotel con diferencia....parece que no les han pagado...
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6
Jose Luis
Travelled with couple
Booked on Buscounchollo.com
October 2023
Average
I liked the hotel facilities, large rooms.
Me ha gustado las instalaciones del Hotel, habitaciones Grandes.
I did not like the variety of food at the buffet, very normal food below a 4 * hotel, and worst of all a cook who is on the plate breakfast (a reluctance, a rude and unprofessional above all unprofessional and argumentative), I did the room several days and it was a shame the sheets without stretching and only put the quilt well above (We made the room for what the customer sees above, bad and dirty), the pools close at 18:00, and finally we go to buy tickets for the Siam Park near reception and there was a person replacing another who was not in the schedule that put and the treatment was not to say a rude word (very unprofessional and unpleasant). All this I could observe and that I was little in the Hotel (and we had All Inclusive) as we took a lot of activities to do every day. In short I think since I was offered to be a member of the group, seeing all this the last day I declined the offer because seeing the treatment and the ways of some people I think it is not worth it now.
No me ha gustado la Variedad de la Comida en los Buffet, comida muy normal por debajo de un Hotel de 4*, y lo peor de todo una Cocinera que está en la plancha Desayunos ( una desgana, una maleducada y sobretodo poco profesional además de contestona ), me hicieron la habitación varios días y fue una pena la sábanas sin estirar y solo pusieron la colcha bien por encima ( Vamos la habitación la hicieron para lo que ve el cliente por encima, mal y sucia ), las Piscinas la Cierran a las 18:00, y por último vamos a comprar unas entradas para el Siam Park cerca de recepción y había una persona supliendo a otra que no estuvo en el horario que ponía y el trato fue por no decir una palabra malsonante ( muy poco profesional y desagradable ). Todo esto pude observar y eso que estuve poco en el Hotel ( y teníamos Todo Incluido ) ya que cogimos un montón de actividades para hacer cada día. En definitiva creo ya que me ofrecieron ser socio del grupo, viendo todo esto el último día decline la oferta porque viendo el trato y las formas de algunas personas creo que no merece la pena actualmente.
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5.7
Ruth
Travelled with family
Booked on Buscounchollo.com
October 2023
Average
Rooms and cleanliness
Habitaciones y limpieza
Meals and beverages.
Comidas y bebidas.Horario piscinas.
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9.7
Luis Carlos
Travelled with couple
Booked on Buscounchollo.com
October 2023
Excellent
Everything was great. The only detail is that instead of a double bed they gave us two small ones.
Todo genial. Único detalle es que en vez de.una cama matrimonial nos pusieron dos pequeñas.
Instead of one large bed there were two small beds.
En vez de una cama grande habian dos pequeñas.
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9.3
Lilibeth Paola
Travelled with couple
Booked on Buscounchollo.com
October 2023
Excellent
I loved everything
Me ha encantado todo
The buffet does not have much variation
El buffet no tiene tanta variación
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