6.8
Pablo
Travelled with couple
Booked on Esquiades.com
February 2023
Good
Location and landscape
Bedroom amenities: no gel or soap. Few towels
5
Laura
Travelled with couple
Booked on Esquiades.com
March 2019
Average
It is in a beautiful location and is quite calm. Breakfast are quite good except juices, and you can enjoy the spa.
We knew the hotel last year and decided to repeat it this year because our previous experience was wonderful. This time, they gave us a very bad room with an ugly appearance, very narrow and not clean. There were two bunks in front of the bed like it if was the war, and non tv. This one was very high upper our heads in our right side.
We decided to claim because it wasn´t a room of a 4 stars hotel, but they didn´t offer us anything not even an apologize. However, next day, they called us and offered us another room in the building 1, which host the good rooms and those we knew in our first visit, and we accept.
It is a pity that they didn´t react sooner because of the inconvenience on changing our bagage and because there was another couple in our trip, friends of us, which was hosted in this hotel due to our recomendation and they weren't offered anything.
7.3
Martin
Travelled with colleague
Booked on Esquiades.com
March 2019
Good
Spacious, warm room, comfortable bed, quiet. Good place to stay if skiing at Formigal which is a 20 minute drive away. I would stay there again.
Large, unwelcoming, uncomfortable public spaces; canteen-like dining area.
9
John
Travelled with friends
Booked on Esquiades.com
March 2019
Excellent
Large rooms, good wifi
Public rooms rather souless
8
Angel Luis
Travelled with family
Booked on Esquiades.com
March 2018
Very good
Habitaciones, comida, spa
Wifi,
9.3
Luis Agustin
Travelled with family
Booked on Esquiades.com
February 2018
Excellent
Wifi
9.7
Didier
Travelled with family
Booked on Esquiades.com
February 2017
Excellent
Chambre spacieuse et confortable .
Qualité des repas et petit-déjeuner
Gentillesse personnel
Wifi
8.8
Melissa
Travelled with friends
Booked on Esquiades.com
March 2016
Very good
the staff
the hotel photos showed a gym, which was not open. also, there was only a pay-for spa, not a swimming pool
8.7
John
Travelled with family
Booked on Esquiades.com
December 2013
Very good
The Spa pricing structure is on an international basis excessive and a significant disincentive to use the facility and certainly not on a daily basis - this is an error in marketing and appeal. The public areas are limited and need to be "warmer". The TV room lacks heating and in the middle of a snowy winter that was surprising - we left halfway through our movie - just too cold. The onsite store needs significant expansion but the gentleman running it is very good and creates a great impression.
4
Begoña
Travelled with friends
Booked on Esquiades.com
December 2025
Basic
La comida lo unico fenomenal
Todos los servicios del hotel dejan mucho que desear, limpieza habitaciones penosa, la explanada por donde anda la gente, al salir del hotel y entre edificios, sin gota de sal y muchisimo hielo, el parking de coches con mucho hielo, no hay ningun tipo de mantemiento, en general.
Show original message
See translation
7.4
Carlos
Travelled with family
Booked on Esquiades.com
December 2025
Good
Location and service
Ubicación y atención
Room cleanliness and maintenance. Slow reception. Disorganization compared to last year regarding meals, breakfasts, and dinners. Lack of experienced staff for a hotel of this range.
Limpieza y mantenimiento de lasnhabitaciones
Recepción lenta
Desorganización respecto al año pasado en las vomidas, desyjnos y cenas. Falta de personal experimentado para un hotel de esta categoría
Show original message
See translation
8.6
Saioa
Travelled with family
Booked on Esquiades.com
December 2025
Very good
The location is excellent.
La ubicación es excelente
Except in the rooms, it is cold in the hotel and within the spa circuit.
Excepto en las habitaciones, hace frío en el hotel y dentro del circuito del balneario.
Show original message
See translation
8.9
Carlos
Travelled with family
Booked on Esquiades.com
December 2025
Very good
Surroundings. Hotel quality.
Entorno. Calidad del hotel.
Noise from the heating in the room.
Ruido de la calefacción en la habitación.
Show original message
See translation
9.4
Steliyana
Travelled with couple
Booked on Buscounchollo.com
December 2025
Excellent
Lugar estupendo rodeado de naturaleza. Las vistas son increíbles. Cada año repetimos. Estupendo para una escapada tanto en pareja como en familia.
La única mejora es la pequeña necesidad de una reforma.
Show original message
See translation
5.3
Veronica
Travelled with family
Booked on Buscounchollo.com
December 2025
Average
Lo mejor la ubicación, el paisaje y el balneario
Las camas son muy viejas y te levantas con la espalda mal....la habitación era muy pequeña y no estaba muy limpia y la comida no está preparada para personas celíacas. En un hotel de 4 estrellas eso lo tendrían que tener muy al día pero no... Le sobra una estrella claramente.
Show original message
See translation
10
Yassmina
Travelled with couple
Booked on Buscounchollo.com
December 2025
Excellent
Hemos ido 3 días con acceso al spa y tanto el entorno, como el spa como los empleados es de 10.
Hemos comido genial, las camas muy cómodas y las habitaciones muy nuevas y confortables
El único pero es que en lasa habitaciones hacía mucho calor y aún que bajases la calefacción se notaba el calor acumulado del resto de habitaciones.
Show original message
See translation
5.6
Gisell Andrea
Travelled with couple
Booked on Buscounchollo.com
December 2025
Average
La comida es lo mejor.
Las habitaciones sucias, me encontré unos calcetines al lado de la ventana. Pero lo peor es el mal mantenimiento que hay. Tanto en habitaciones como en el balneario. Un día pasará una desgracia…
Show original message
See translation
9.1
Ana E
Travelled with family
Booked on Buscounchollo.com
December 2025
Excellent
El enclave espectacular, la comida muy variada y bien cocinada, con la cocina a la vista, es spa maravilloso, el personal muy amable y el bar con chimenea precioso y elegante.
Las habitaciones (al menos en la que nos alojamos) necesitan algún repaso de mantenimiento.
También estaría bien disponer de albornoces tamaño infantil para el spa.
Show original message
See translation
10
Miguel Ángel
Travelled with couple
Booked on Buscounchollo.com
December 2025
Excellent
Buen servicio y buena ubicación del hotel
Necesita mejoras en el balneario
Show original message
See translation
9.7
Sara
Travelled with couple
Booked on Buscounchollo.com
December 2025
Excellent
Personal excepcional, solo teníamos desayuno pero había mucha variedad y estaba muy rico.
Camas algo incomodas
Show original message
See translation