10
Vanesa
Travelled with couple
Booked on Esquiades.com
December 2025
Excellent
New year dinner was fantastic for a buffet option!!
The receptionist service was exceptional, especially Jorgue.
As a couple we were given a twin room
9.7
Chowdhury
Travelled with family
Booked on Esquiades.com
February 2025
Excellent
Location, cleanliness, tasty and fresh simple food, excellent smily and helpful staff
Parking at €15pn is inexcusable. There were also 3 large school parties. They were generallly well behaved and well controlled by their teachers and hotel staff. It made the hotel and restaurant a bit noisy and rowdy at times though . Wasn’t a major problem for us as the pros of this place far outweighed any minor issues - but might be an issue for others
8.9
Jacek
Travelled with family
Booked on Esquiades.com
February 2025
Very good
Very friendly and helpful staff at the hotel reception desk. The breakfast buffet and dinner were healthy and nutritious, which was appreciated by skiers. Excellent location - with very good walking distance to the Funicamp cable car. Optionally, parking spaces are also available in the underground garage.
8.6
Teodora
Travelled with couple
Booked on Esquiades.com
December 2024
Very good
The hotel was well located for access to Funicamp on foot. The rooms were well heated, bit breakfast and dinner buffets were good. The staff was friendly and helpful.
The room cleaning staff had strange behaviour: the first day, they didn’t clean the floor; the second day, the room was clean, but a pair of socks was on the floor, in the middle of the room, definitely not where I had left them; another day, they threw away my husband’s contact lenses, 4 new unopened cases that had been placed on the bathroom counter.
7.7
Jo
Travelled with friends
Booked on Esquiades.com
March 2024
Good
Proximity to the funicular, cleanliness, friendliness of the reception staff.
Breakfast was very sparse with very few options--especially if you don't eat pork. Probably the lowest quality breakfast buffet of any 3-star hotel I've stayed at.
4.5
Andrei
Travelled with couple
Booked on Esquiades.com
December 2022
Basic
Very warm rooms, very good wifi
Breakfast could be more diverse
6.5
Dawid
Booked on Esquiades.com
December 2022
Good
nice hotel , close to the gondola ( only 300 m but it is up the hill , noone states that ), really nice staff , cheap underground car park ( 5 euro a night) , that is not standart for Andorra
The food was the biggest issue , the taste was nice but most of the time it was cold . And also WiFi was really bad as well , disconecting and slow.
7.7
Karina
Travelled with couple
Booked on Esquiades.com
January 2022
Good
Good value for money, the staff was very accommodating and the room was spacious and had a balcony. The staff kept the bar open for us one night, which was amazing. The location is also great, a short (a bit steep) walk to the ski lift.
1 night we didn't have hot water, but the hotel staff was very quick to help and fix the issue. The breakfast is not great, but there's a nice cafe by the lift to fix that problem. The walls are very thin and unfortunately our neighbours were extremely loud in the night so not recommended if you want peace and quiet.
10
Ian
Travelled with friends
Booked on Esquiades.com
March 2019
Excellent
Staff are so friendly and helpful. No complaints about any aspect of the hotel.
7.2
VĂctor
Travelled with couple
Booked on Esquiades.com
March 2017
Good
Hotel staff was extremelly kind and helpful.
The rooms looked and felt a little bit worn out.
7.4
Yolanda
Travelled solo
Booked on Amimir.com
May 2026
Good
The staff's friendliness, especially Jorge at reception and the young man and woman in the dining room, makes for impeccable service. The hotel is very close to a bus stop, making it easy to get to the center of Andorra la Vella. The restaurant has a small but well-stocked buffet, both for breakfast and dinner. Highly recommended.
La amabilidad del personal, Jorge en recepción y el chico y la chica del comedor, hace que servicio sea impecable. El hotel tiene muy cerca una parada del autobús que hace que te puedas desplazar al centro de Andorra la Vella sin problema. El restaurante tiene un pequeño buffet pero muy bien surtido, tanto en el desayuno como en la cena. Muy recomendable.
The rooms need renovation. The mattress was very comfortable, and although the room was quite old, it was very spacious and had everything we needed, including the bathroom. We were informed that they are planning to renovate all the rooms.
Las habitaciones necesitan una renovación. Colchon muy comodo y aunque la habitacion fuese muy antigua era muy amplia y disponia de todo lo necesario, incluido el baño. Nos informaron que están pendientes de renovar todas las habitaciones.
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10
Muntsa
Travelled solo
Booked on Amimir.com
April 2026
Excellent
A fantastic stay. The best part, without a doubt, was the staff; always friendly, attentive, and willing to help with anything. The service was top-notch. We'll definitely be back!
Una estancia fantástica. Lo mejor, sin duda, ha sido el trato del personal; siempre amables, atentos y dispuestos a ayudar en todo. El servicio de atención es de 10. ¡Repetiremos seguro!
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10
Juan Antonio
Travelled with couple
Booked on Amimir.com
April 2026
Excellent
There's really nothing negative to mention; everything was more than satisfactory. The reception staff were wonderful.
Realmente no hay nada negativo que destacar todo fue más que correcto.
En recepciĂłn se portaron de maravilla.
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10
Juan Antonio
Travelled with couple
Booked on Amimir.com
April 2026
Excellent
Everything was perfect.
Todo correctĂsimo.
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8.3
Manuela
Travelled solo
Booked on Amimir.com
April 2026
Very good
The dining room staff were super lovely, especially the young guy, I don't know his name, but he was very attentive and tried to solve any problems.
El personal del comedor sĂşper encantador , sobre todo el
Chico joven , no se sunombre, pero muy atento e intentando solucionar cualquier contratiempo
Dinner a bit repetitive
Cena un poco repetitiva
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10
Cristina
Travelled with family
Booked on Esquiades.com
April 2026
Excellent
The rooms are very comfortable. You can sleep very well as it's very quiet. Their breakfast and dinner buffets are spectacular (varied and everything is delicious).
Las habitaciones son muy cómodas. Se descansa muy bien ya que se respeta el silencio. Su bufet libre para el desayuno y cena es espectacular (variado y todo está muy bueno).
Nothing to improve. Everything has been excellent.
Nada a mejorar. Todo ha sido excelente.
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10
Pilar
Travelled with friends
Booked on Esquiades.com
March 2026
Excellent
The hotel was excellent, the staff were very attentive, and the food was varied and very good.
El hotel de 10, el personal muy atento y la comida era variada y está muy buena.
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9.1
Julián
Travelled with friends
Booked on Esquiades.com
March 2026
Excellent
Everything is fine overall.
Todo bien en general
The rooms haven't been renovated in a long time.
Las habitaciones sin reformar hace tiempo
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7.1
Luis Miguel Nogueira
Travelled solo
Booked on Esquiades.com
March 2026
Good
Very good location, close to Funicamp (6 min walk), and close to the center of Encamp (8 min walk). Friendly and attentive staff. Food, breakfast and dinner (buffet), varied and well prepared. Good cleanliness, with minor flaws in the details.
Localização muito boa, perto do Funicamp (6 min a pé), e perto do centro de Encamp (8 min a pé).
Staff simpático e atencioso.
Alimentação, pequeno-almoço e jantar (buffet), variada e bem confecionada.
Limpeza boa, com pequenas falhas ao nĂvel do pormenor.
The room was clean except under the beds. The balcony door didn't close properly, so there was always a bit of cold wind coming into the room. The room, without carpet (tiled floor), was cold, unwelcoming, and noisy. Everything echoed. In the first few days, two groups of young people from schools arrived. It was chaos. A lot of noise; there were young people running, jumping, and shouting in the reception and common room, in the corridors and stairwells leading to the rooms, constant noise of doors slamming, people banging on doors, shouting in the rooms and balconies. No one slept until midnight. Despite signs in the corridors prohibiting noise after 10 pm, they didn't respect them, and the other guests were penalized. If there are rules, the staff must enforce them. Regarding the accommodation services, I believe that, being located in an area without free car park, the hotel could provide free car park for guests, since it has a car park. For all these reasons, the price is high in relation to all the inconveniences caused.
O quarto limpo exceto por baixo das camas.
A porta para a varanda nĂŁo fechava bem, havendo sempre um pouco de vento frio a entrar no quarto.
O quarto sem alcatifa (chĂŁo em tijoleira) torna-se frio, pouco acolhedor e ruidoso. Tudo faz eco.
Nos primeiros dias entraram 2 grupos de jovens de escolas. Foi o caos. Muito barulho, havia jovens a correr, aos saltos e aos gritos pela receção e sala de convĂvio, nos corredores e escadas de acesso aos quartos, constante barulho de portas a baterem, de gente a bater nas portas, gritos nos quartos e varandas. AtĂ© Ă s 24h ninguĂ©m dormia. Apesar de painĂ©is nos corredores proibindo o barulho apĂłs as 22h, nĂŁo respeitaram e os penalizados foram os outros hospedes.
Havendo regras, o staff tem de as fazer cumprir.
Quanto aos serviços do alojamento, considero que, estando localizado numa zona sem locais de estacionamento gratuito, o hotel poderia proporcionar parqueamento gratuito aos hospedes, uma vez que tem garagem.
Por tudo isto, o preço é elevado em relação a todos os inconvenientes causados.
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8
Mario
Travelled with friends
Booked on Esquiades.com
March 2026
Very good
Good location. The breakfast and dinner buffets were very good.
Buena ubicaciĂłn. El buffet de desayuno y cena estaba muy bien.
The leisure options could be improved. What's available is in pretty bad shape.
Las opciones de ocio son un poco mejorables. Lo que hay esta en bastante mal estado.
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