8.3
Jose Antonio
Travelled with family
Booked on Amimir.com
August 2026
Fabulous
Location
Ubicación
Few elevators. Queues form at times. Entertainment and shows could be improved.
Pocos ascensores. Hay momentos que se forman colas. Animación y espectaculos mejorables
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8.6
Nerina
Travelled with family
Booked on Amimir.com
August 2026
Fabulous
The entertainment for both adults and children is great. The hotel's location right on the beach is spectacular.
La animación que hay para mayores y peques. La ubicación del hotel delante de la playa es espectacular
The restrooms need renovation and the elevators... you go there to use them.
Los aseos necesitan reforma y los ascensores, vais para cogerlos.
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10
María Cristina
Travelled with family
Booked on Amimir.com
August 2026
Superb
All
Todo
The wooden walkways leading to the pool need to be repaired; they are uneven.
Los pasillos de tarima que van a la piscina que los arreglen estan levantados
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8.6
Lorena
Travelled with family
Booked on Amimir.com
August 2026
Fabulous
I have absolutely no complaints. Everything was absolutely perfect. The only thing missing is that the water Water Slides for children should have a bit more access for older children, as some kids need to get over their fear. But everything was perfect, I would go back without hesitation.
No me puedo quejar de nada. Todo absolutamente perfecto. Les falta que los toboganes de agua para los peques tengan un poco de acceso a mayores, ya que algunos niños necesitan perder el miedo. Pero perfecto todo, volveria sin pensarmelo.
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9.1
Laura
Travelled with family
Booked on Amimir.com
August 2026
Superb
It's been great and my girls have had a great time
ha estado genial y mis niñas se lo han pasado genial
The reason I won't be returning is because of the elevators. It's a very large hotel for so few elevators, especially considering we were travelling with strollers. We always spent a very long time waiting for one. Everything else was great.
La razón por la que no volvere es por los ascensores, es un hotel muy grande para tan pocos ascensores teniendo en cuenta que ademas vamos con carros de bebe, siempre pasabamos muuuucho tiempo esperando el ascensor. Lo demas ha sido genial
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9.4
David
Travelled with family
Booked on Amimir.com
August 2026
Superb
Facilities and staff of 10
Instalaciones y personal de 10
They don't offer you the option of drinking water during meals (except breakfast) without paying.
No dan opción a que puedas beber agua , en las comidas (salvo el desayuno) sin pagar
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10
Vanessa
Travelled solo
Booked on Amimir.com
August 2026
Superb
Everything perfect
Todo perfecto
A child pooped in the pool and they had to close it.
Un niño se hizo caca en la piscina y la tuvieron q cerrar.
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8.6
Manuel
Travelled solo
Booked on Amimir.com
August 2026
Fabulous
The kids' club is excellent, and their swimming area is great too. The hotel is very family-friendly. The beach is right in front of the hotel.
Mini club Excelente y la zona de baño de ellos también. Muy de familias el hotel. La playa está enfrente del hotel.
The room cleaning could be a little better, and they should leave more water in the fridges for those of us on all-inclusive packages.
La limpieza de la habitación podría ser un poco mejor, y dejar más agua en las neveras para los que vamos con todo incluido.
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9.7
Jess
Travelled with family
Booked on Amimir.com
August 2026
Superb
The entertainment team, the buffet, and the service were all excellent.
El grupo de animacion,el buffet y el servio de 10
Waiting for the elevators
La espera de los ascensores
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8
Pedro
Travelled with family
Booked on Amimir.com
August 2026
Fabulous
We thoroughly enjoyed the hotel facilities as well as the excellent location, close to the beach and with excellent and varied food.
Hemos disfrutado mucho con las instalaciones del hotel así como la excelente ubicación,cercano a la playa y con una comida excelente y variada.
The room cleanliness left something to be desired, and we had an accident on the children's splash pool slide because when the water from the bucket fell, the slide lifted up and trapped my son's foot—a big scare! Another child had the same problem. It would be important for them to find a solution.
La limpieza de la habitación dejaba un poco que desear y el tobogán de la piscina Splash de niños ,tuvimos percance porque al caer el agua del cubo se levantaba el tobogán y atrapó el pie a mi hijo,gran susto .Y a otro niño también le pasó,sería importante que pusieran alguna solución .
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8.3
Jennifer
Travelled with family
Booked on Amimir.com
August 2026
Fabulous
The receptionist (I think his name was Diego) was very helpful.
La atención del chico de recepción ( creo que se llamaba Diego) estupenda.
The entertainment for adults is somewhat limited compared to other hotels.
La animación para adultos algo escasa comparada con otros hoteles.
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7.7
Irene
Travelled with family
Booked on Amimir.com
August 2026
Very good
Perfect for families with young children
Perfecto para familias con niños pequeños
Accessing the children's pool was complicated; it was on the fifth floor, and we were on the fourth. We had to take an elevator down to the second floor, walk down a corridor, then take another elevator to the fourth floor because it didn't go any higher, and then another corridor and yet another elevator to get back up to the fifth. They really should implement elevator access from the different floors. Taking three elevators with a stroller is madness; it's already difficult enough to get one during rush hour...
Complicado acceder a la piscina de los pequeños, estaba en una quinta planta, nosotros en la cuarta. Teníamos que coger n ascensor para bajar a la segunda, coger un pasillo, luego un ascensor a las cuarta porque no llegaba más arriba y luego otro pasillo y otro ascensor para subir a la quinta. Deberían hacer ascesis desde las diferentes plantas. Con carrito de bebe coger 3 ascensores es una locura, ya cuesta coger uno en horas puntas...
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6.6
Vero
Travelled with family
Booked on Amimir.com
August 2026
Very good
We spent a week at the hotel. First of all, congratulations to Fabián, the guy at the ice cream stand by the children's pool. He's lovely, kind, and super friendly. My daughter still mentions him and remembers him. Thank you for being so wonderful to her. We went to that hotel because we've stayed at several hotels in the chain (this was our first time) and because of their mascot, Hugo. My daughter loves him, and we expected our experience to be like the others, but it was nothing like that. It was a shame... Hugo barely makes an appearance, doesn't take pictures with the children, and is very distant. He only appears five minutes after the mini-disco... and they don't even let the children near him. I understand it's very hot and that he has to wear that outfit, which must be awful, but some families have traveled there for that reason (we certainly won't be going back; my family, at least, will go to the other hotels). One of the days we were there, one of the staff members kept telling all the children not to approach him, not to touch him, and not to go up on the stage. I understand that they shouldn't go up, but there are ways to say things. They're small children; they get excited when they see Hugo.I'm not going to say which day it is because I don't want to upset anyone, but anyway... I'm very unhappy with the children's entertainment... Changing the subject, it's not all bad. The cleanliness was adequate, the reception staff were very attentive, and the young man who checked us in when we arrived (I'm sorry I don't know his name) was excellent and explained everything perfectly. The hotel is a bit confusing to navigate, but with his explanations, we understood everything immediately. The food is always the same, but it's fine. It's true that the children's pool is shaded in the afternoon, but I don't see that as a disadvantage; on the contrary, I like it. Children shouldn't be in the sun, so in my opinion, it's a good thing. I've read negative comments about the hill to get to the large pool from the small one; it's true that it's a bit rough... But there's another option through the car park lot, and you can get there in 4 minutes. The beach is right across the street; it's not bad, the sand is coarse, and it's easily accessible. There are shops and restaurants near the hotel, so it's nice for a stroll. Hey, that's a great idea! They have coin-operated washers and dryers, it's fantastic! I've never seen that in a hotel before, I love the idea. With babies and children, dirty laundry tends to pile up.
Hemos pasado una semana en el hotel.
Lo primero dar la enhorabuena a Fabián el chico del kiosko de helados de la piscina infantil es encantador, cariño, super amable mi hija aún le nombra y se acuerda de el gracias x ser así de maravilloso con ella.
Fuimos a ese hotel x q ya hemos estado varias veces en hoteles de la cadena ( en este era la primera ) y por su mascota Hugo a mí hija la encanta y nosotros esperábamos q nuestra experiencia fuera como en los otros pero para nada., nada q ver una pena...Hugo apenas tiene presencia no se hace fotos con los niños son muy distantes, solo aparece 5 minutos después de la mini disco ...y no dejan ni A los niños acercarse yo entiendo que hace mucho calor y llevar ese traje que tiene que ser horroroso, pero hay familia q hemos viajado hasta allí x eso ( desde luego no volvernos nunca, mi familia al menos a este hotel iremos a los otro), unos de los días q estuvimos, unos de los chicos no paraba de repetir a todos los niños que no se acercaran y no tocaran, q no subieran las escenario q lo entiendo lo q no suban es normal pero hay forma de decir los cosas, son niños pequeños se emocionan al ver a Hugo... no voy a decir qué día es porque no le quiere perjudicar pero en fin... Muy descontenta con la animación infantil...
Cambiando de tema q no todo es malo la limpieza correcta, la gente de recepción muy atentos el chico q nos atendió cuando llegamos siento no saber el nombre super bien nos explicó todo genial el hotel es un poco lioso para moverse pero con sus explicaciones lo entendimos a la primera, la comida siempre es lo mismo pero correcta, la piscina infantil si es verdad q x la tarde la da la sombra pero yo eso no lo veo desventaja al contrario me gusta a los niños no les debe de dar el sol, a mí forma de ver un acierto, he leído comentarios negativos de la cuesta para ir a la piscina grande desde la pequeña, es verdad q es un poco mala... Pero hay otra alternativa a través de parking y se llega en 4 minutos.
La playa está enfrente no está mal es arena gorda, tiene buen acceso.
En los alrededores del hotel hay tiendas tipo bazar, restaurante, está bien para dar una vueltecita.
Oye acosa positiva q tiene lavadoras y secadora de monedas todo un acierto nunca lo h aia visto en un hotel me encanto la idea llevando bebés y niños o ropa sucia se acumula
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7.1
Ainara
Travelled solo
Booked on Amimir.com
July 2026
Very good
It has a large swimming pool and many hammocks.
Tiene una gran piscina y muchas hamacas
The room was a bit old and poorly located; we had a wall in front of the balcony.
La habitación era un poco antigua y con mala ubicación, teníamos una pared en frente del balcón
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8.9
Rocio
Travelled with family
Booked on Amimir.com
July 2026
Fabulous
The boys and girls in the animation are a 10/10.
Los chicos y chicas de la animación son de 10.
In the apartments I would put up curtains so you can open the blackout blinds and not be seen from the outside, and I would also put a blind on the kitchen window.
En los apartamentos pondría cortinas para poder abrir la opaca y que no te vean desde fuera, y en la ventana de la cocina tambien pondría persiana
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3.6
Myriam
Travelled with family
Booked on Amimir.com
July 2026
Disappointing
It's close to the beach, that's the only thing.
Est cerca de la playa, es lo unico
The rooms are old and neglected, the towels weren't changed in a week, they don't honor their own promotions (late check-out with Club BEST, which they refused to do even though it was available), the food is bad, only fast food, and few healthy options. The children's pool isn't in the hotel; it's in the apartments, and you have to take a holiday to get there, and so on and so forth.
Habitaciones viejas y descuidadas, no cambiaron las toallas en una semana, no respetan sus propias promociones (late check out con club BEST, que aunque habia disponibilidad no lo quisieron hacer) la comida, mala, solo comida rápida, y pocas opciones saludables. La piscina de niños no está en el hotel, está en los apartamentos y tienes que hacer una excursión para llegar, y así un largo etc.
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6.3
Eduardo
Travelled with family
Booked on Amimir.com
July 2026
Pleasant
The entertainment program is very extensive and they are very kind to children. The evening entertainment is also good. The hotel's location is...
El servicio de animación es muy amplio y son muy amables con los niños. También es buena la animación nocturna.
La ubicación del hotel es
There's no air conditioning in many parts of the hotel, such as the hallways and stairwells. The food in the dining room is good but lacks variety. The dining room was overcrowded, and they even cordon off several available areas with tape because they're already preparing for the next service. There are traffic jams at the entrance because there's only one woman to collect payments from departing customers and greet those arriving, although a head waiter occasionally comes by but doesn't usually stay long. They don't show you to a table; you have to find one yourself. There's a bald employee who, 10 minutes before the dining room closes, keeps rushing you, asking if you want dessert, not because he's going to bring it, but because it's time (again, even though it's within the dining room's opening hours). One rude waiter huffed when he saw a new table sit down and didn't exchange a word with us or even greet us. It's worth mentioning that the rest were friendly, especially the trainees.
No hay aire acondicionado en muchas partes del hotel como los pasillos, escaleras, etc.
La comida del comedor es buena pero poco variada. El comedor estaba colapsado de clientes, y además cierran varias zonas disponibles con una cinta porque ya lo tienen preparado para el siguiente servicio. En la entrada se forman atascos porque solo está 1 chica para cobrar bebidas a los que marchan y para recibir a los que entran, aunque de vez en cuando también se pasa un metre pero no suele quedarse mucho tiempo. No te llevan a una mesa sino que te tienes tú que buscar la mesa. Hay un empleado calvo que 10 minutos antes de que cierre el comedor te va apurando preguntándote que si quieres postre, y no es porque te lo vaya a traer, sino que si le preguntas te dice que porque es la hora (repito, estando dentro de la hora de apertura de comedor)
Un camarero borde, resopló cuando vió que se le sentó una mesa nueva, y no intercambió palabra con nosotros ni nos saludó. Cabe decir que el resto fueron amables, sobre todo los que estaban en prácticas
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8.9
Jesús
Travelled with family
Booked on Amimir.com
July 2026
Fabulous
The variety and food of the buffet
La variedad y la comida del buffet
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9.7
Ursula
Travelled with family
Booked on Amimir.com
July 2026
Superb
Ideal for families with children
Ideal para familias con niños
It's a bit away from the leisure area
Está un poco apartado de la zona de ocio
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9.7
Gema
Travelled with family
Booked on Amimir.com
July 2026
Superb
It's very comfortable, great for children and families
Se está muy a gustito genial para niños y familias
The access to the children's pool could be improved, and it's a bit far from the cafeteria if you have an all-inclusive package.
Por mejorar algo el acceso ala piscina infantil, y que está algo retirada de la cafetería si tienes todo incluido
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