5.7
Maricruz
Travelled solo
Booked on Amimir.com
April 2026
Average
The location and the hotel are great.
La ubicación y el hotel genial
Regular cleaning and less frequent cleaning, and the staff were a bit rude.
La limpieza regular y menos y el personal un poco ásperos
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7.1
Laura
Booked on Amimir.com
September 2025
Good
Great for kids. They don't want to leave.
Para los niños genial. No quieren salir de alli
Room cleaning service leaves much to be desired. Two days without cleaning the room, and the rest of the day they basically just made the bed.
Servicio de limpieza de habitaciones deja mucho que desear. 2 días sin limpiar la habitación y el resto prácticamente solo hacer la cama.
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5.6
Estela
Travelled with family
Booked on Amimir.com
July 2025
Average
The slide park is a lot of fun.
El parque de toboganes está muy divertido.
Focused on foreigners. Hours aren't suitable for Spaniards, especially the pools closing at 7 a.m., and one day they decided to close at 6:45 a.m.! The food was very average.
Enfocado para extranjeros. Horarios no aptos para españoles, sobretodo el cierre de piscinas que son a las 7 y uno de los días decidieron que a las 6.45!
Comida muy regulera
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1.9
Felix
Travelled with family
Booked on Amimir.com
July 2025
Basic
The slide area was well controlled so that only children could ride it.
La zona de los toboganes estaba bien controlada para que solo se montasen los niños
During our stay at the hotel, our beds weren't made, our rooms weren't cleaned, and we didn't receive any replacement gel, shampoo, or soap even once. I had to request a complaint form and file it with the consumer protection office.
En el tiempo que estuvimos alojados en el hotel no nos hicieron las camas, limpeza de habitación, ni resposicion de gel, champú y jabón ni un solo día. Tuve que pedir una hoja de reclamaciones y la presenté en la oficina de consumo
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3.7
Fernando
Travelled with family
Booked on Amimir.com
July 2022
Basic
Poor cleanliness. average food. And bad open bar. Lousy coffee. We were if slides 3 days. Scarce pool hours......
Limpieza mala .comida regular. Y barra libre mala. Café malísimo. Estuvimos si toboganes 3 días. Horario de piscinas escasos......
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6.5
David
Travelled with family
Booked on Amimir.com
July 2022
Good
The dining room service is not prepared for celiacs nor does the staff take it seriously.
El servicio del comedor no esta preparado para celiacos ni el personal del mismo se lo toma enserio.
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5.2
Marisa
Travelled with family
Booked on Amimir.com
July 2021
Average
It has been recently renovated so the rooms, bar, pool and reception are new, the restaurant is not. The mini club is very good, the staff who take care of the children are very kind to them and have a variety of schedules.
Está recién reformado por lo que las habitaciones, bar, piscina y recepción están nuevos, el restaurante no lo está. El miniclub muy bien, el personal que se encarga de los niños es muy amable con ellos y tiene variedad de horario
The restaurant's hours are flexible to enter but from the time that corresponds to you, but the last shift (there are 3 shifts) if it has run out of stock they do not have it and they start collecting 15 minutes after entering, very little variety of food, especially for children, the Full Board does not include ANY drinks, not even water with meals, the restaurant's covid measures are bad, it is a buffet where you take the same tongs as everyone else without anyone controlling the cleaning of your hands, the chairs are made of cloth that is not cleaned at the moment, they are not single doses and the waiters do not provide you with the food so you do not know its reuse.
Los horarios del restaurante son flexibles para entrar pero a partir de la hora que te toca, pero el último turno (son 3 turnos) si se ha agotado existencias no tiene y comienzan a recoger a los 15 minutos de entrar, muy poca variedad de comida, sobretodo para niños, la pensión completa no incluye NADA de bebida, ni agua en las comidas, las medidas covid del restaurante mal, es buffet que coges la misma pinza que todos sin que controle nadie la limpieza de manos, las sillas son de tela que no se limpian en el momento, no son monodosis ni te proporcionan la comida los camareros por lo que no sabes su reutilización.
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8
Alicia
Travelled with family
Booked on Amimir.com
June 2021
Very good
Ideal for families. There are many activities for children. Everything is great.
Ideal para ir en familia. Hay muchas actividades para niños. Todo genial.
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6.3
Yolanda
Travelled with family
Booked on Buscounchollo.com
June 2021
Average
The best thing is the pool with slides and the very friendly staff.
Lo mejor la piscina de toboganes y el personal muy amable
The food is horrible... always the same fish and loin or skewers... zero variety... the paella is terrible... if they made it with 4 clams with sand and if it was hard and tasteless meat...
La comida es horrible… siempre lo mismo pescailla y lomo o pinchos… cero variedad… la paella de pena… si la hacían con 4 chirlas con arena y si era de carne dura e insípida…
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6.5
Ana Pilar
Travelled with family
Booked on Buscounchollo.com
June 2021
Good
It is newly renovated and all new.
Esta recien reformado y todo nuevo.
The buffet was very repetitive, we had schedules imposed by them for the covid issue, but we were in the last shift and they did not replace the food, if the organization puts you the schedule at least you have the same as the rest of shifts.
El buffet de pena repetitivo, teniamos horarios impuesto por ellos por el tema covid, pero nosotros estabamos enel ultimo turno y no reponian la comida, si la organizacion te pone el horario que minimo que tengas lo mismo que el resto de turnos.
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7
Veronica
Travelled with family
Booked on Buscounchollo.com
June 2021
Good
The slides are awesome!!!! My son was fascinated by them.
The breakfasts are very complete. And the desserts are great
The bedrooms with beds of 1'35cm.
They also had the detail of leaving us in the room a coffee maker with milk and sugar. And we had a small refrigerator.
On those dates we were all Spanish and the schedules to go to the dining room were fine.
Los toboganes son una pasada!!! A mi hijo le fascinaron.
Los desayunos muy completos. Y los postres geniales
Las habitaciones con camas de 1'35cm.
Además tuvieron el detalle de dejarnos en la habitación una cafetera con leche y azúcar. Y teníamos un frigorífico pequeño.
En esas fechas éramos todos españoles y los horarios para ir al comedor estaban bien.
Very repetitive food, little variety and always the same, vegetable or fish paella for lunch and dinner, 2 soups; vegetables, mushroom or chicken. Various salads, cheese, fish and meat and little else.
In addition they took turns for meals, we had the last one and we had what was left of the other shifts and if there was no food they took out other things in addition to little time to eat.
La comida muy repetitiva,poca variedad y siempre lo mismo, paella de verduras o pescado para comer y cenar, 2 sopas; verduras, champiñón o pollo. Ensaladas varias, queso, pescado y carne y poco más.
Además hicieron turnos para las comidas, nos tocó el último y teníamos lo que quedaba de los otros turnos y si faltaba comida sacaban otras cosas además de poco tiempo para comer.
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4.2
Ramon
Travelled with family
Booked on Buscounchollo.com
June 2021
Basic
The hotel has been given a facelift
El lavado de cara que le han dado al hotel
Lousy meals. Non-existent COVID protocol. Slow and deficient elevators.
Overcrowded hotel for the staff they have.
Comidas pésimas. Protocolo COVID inexistente. Ascensores lentos y deficientes.
Hotel masificado para el personal que tienen.
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1.8
Javier
Travelled with family
Booked on Buscounchollo.com
June 2021
Basic
The slides
Los toboganes
Buffet and anti COVID measures disastrous, we have 2 days and we have 3 more and so far the only thing we can eat is paella as it is the only good thing they put but that if every day, the rest is garbage, they sell you that they have an area for children but have nothing eat what they take for the buffet or what comes being potatoes and pizza which is always the same do not think they make them different, the same mashed potatoes at night and day, the same vegetables and already with the masks people inside the hotel and the buffet with it down and without it, even a cook who is dealing with food for everyone with it down without covering his nose or mouth, no control of taking things with gloves or anything, the only good thing about the hotel is the slides for children and that is newly renovated bedrooms and aunq smells like paint and there are things that are seen to have opened without being finished as spa, gym. And some more area down there,
Conclusion, I would not come again even if they gave it to me.
Buffet y medidas anti COVID desastrosas, llevamos 2 días y nos quedan 3 más y de momento lo único que podemos comer es paella ya que es lo único bueno que ponen pero eso si todo los días, lo demás una basura, te venden que tienen una zona para los niños pero no tienen nada comen lo que cojan por el buffet o lo que viene siendo patatas y pizza que es siempre la misma no creas que las hacen de diferentes, el mismo puré de patatas por la noche y día, las mismas verduras y ya con las mascarillas gente por dentro del hotel y por el buffet con ella bajada y sin ella, incluso un cocinero el cual está tratando con la comida para todos con ella bajada sin taparse nariz ni boca,ningún control de coger las cosas con guantes ni nada, lo único bueno que tiene el hotel es los toboganes para los niños y que está recién reformado las habitaciones y aunq huele a pinturas y hay cosas que se ven que han abierto sin estar acabado como spa, gimnasio. y alguna más zona por ahí abajo,
Conclusión, no volvería a venir ni aunque me lo regalasen.
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6.2
Monica
Travelled with family
Booked on Buscounchollo.com
June 2021
Average
The pools, both the children's and adult pools, were great. The entertainment was also great.
Las piscinas tanto la infantil como la de adultos fenomenales. El entretenimiento también ha sido genial.
The food was poor in variety and repetitive every day, there were no new options.
La comida pobre en variedad y repetitiva todos los días, no había occiones nuevas.
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7.7
Rocio
Travelled with couple
Booked on Buscounchollo.com
April 2019
Good
The buffet is very good.
Wide variety of services.
El buffet muy bueno.
Amplia variedad de servicios.
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7
Esther
Travelled with family
Booked on Buscounchollo.com
April 2019
Good
Cleanliness of the room
La limpieza de la habitación
At the buffet it is a bit chaotic, they are not aware of removing dishes, of setting the table if you arrive and it is empty... since you can't take the cutlery.
En el buffet es un poco caos, no están pendientes de retirar platos, de ponerte la mesa si llegas y está vacía... ya que no puedes coger tú los cubiertos.
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7
Eisebio
Travelled with couple
Booked on Buscounchollo.com
April 2019
Good
The facilities are very good, the view from the room is very nice.
Las instalaciones están muy bien, las vistas desde la habitación
It would be nice if beverages were included in the meals.
Estaría bien que las bebidas estuviesen incluídas en las comidas
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8.3
Laura
Travelled with family
Booked on Buscounchollo.com
April 2019
Very good
Centrally located hotel, good service, economical
Hotel céntrico,buen servicio,económico
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5.8
Desireé
Travelled with couple
Booked on Buscounchollo.com
April 2019
Average
It is more expensive by looking for a bargain than on the hotel's website.
Es más caro por busco un chollo que en la página del hotel.
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7.7
Mónica
Travelled with family
Booked on Amimir.com
August 2018
Good
Very friendly and friendly staff.
Personal muy amable y simpático.
Lack of dryer and refrigerator in the rooms
Falta de secador y frigorífico en las habitaciones
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