3.5
Enrique
Travelled solo
Booked on Amimir.com
April 2023
Basic
There are no plugs in the bathroom The spa has too cold water
No hay enchufes en el baño
El spa tiene el agua demasiado fría
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8.4
Juan Miguel
Travelled with couple
Booked on Buscounchollo.com
May 2022
Very good
The room is very good
La habitación está muy bien
The views from the room were horrible for a 5-star hotel, a lot of tubes The location you always have to use the car to go downtown
Las vistas de la habitación fueron horrorosas para un hotel de 5 estrellas, un montón de tubos La ubicación tienes q utilizar siempre el coche para ir al centro
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9
José Mari
Travelled with couple
Booked on Buscounchollo.com
May 2022
Excellent
The breakfasts and the ambiance of the hotel in general.
Los desayunos y el ambiente del hotel en general .
We wanted to stay more days and they did not extend the offer.
Que queríamos quedarnos más días y no nos ampliaron la oferta.
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9.7
Pilar
Travelled with friends
Booked on Buscounchollo.com
May 2022
Excellent
Generally everything. The treatment of the exquisite staff
En general todo. El trato del personal exquisito
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8.3
Virginia
Travelled with couple
Booked on Buscounchollo.com
April 2022
Very good
The quality price relation is very good
La relación calidad precio muy buena
The small spa, and the breakfast for a 5* falls short, the coffee machine has not worked well on any of the days
El spa pequeño, y el desayuno para un 5* se queda corto, la máquina de café no ha ido bien ninguno de los días
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10
Maria Del Rosario
Travelled with friends
Booked on Buscounchollo.com
April 2022
Excellent
The Hotel itself, the buffet.
El Hotel en sí, el buffet.
The bathroom in the room had no privacy.
El baño de la habitación, no tenía privacidad.
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9
Enrique
Travelled with couple
Booked on Buscounchollo.com
April 2022
Excellent
Rooms and service
Habitaciones y servicio
Pool, spa, food
Piscina, spa, comida
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8.3
Gonzalo
Travelled with friends
Booked on Buscounchollo.com
April 2022
Very good
I have forgotten a personal object and they send it to me. great care
Me he olvidado un objeto personal y me lo envían . Atención estupenda
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9
Yolanda
Travelled with friends
Booked on Buscounchollo.com
April 2022
Excellent
Excellent staff and perfect breakfast
Personal excelente y desayuno perfecto
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8
Maria Teresa
Travelled with family
Booked on Buscounchollo.com
April 2022
Very good
The staff very nice.
El personal muy agradable.
The hotel parking area is very dirty. A 5-star hotel shouldn't be like this... And they gave us a room on the third floor that had no coffee maker, no bathrobe, no ironing board, no iron... instead in others like that and paying the same... ..
Muy sucio la zona del aparcamiento del hotel. Un hotel de 5 estrellas no debería estar así.... Y nos dieron una habitación en la tercera planta que no tenía cafetera, ni albornoz, ni tabla de planchar, ni plancha.. en cambio en otras así y pagando lo mismo....
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10
Rosario
Travelled with couple
Booked on Buscounchollo.com
April 2022
Excellent
Excellent.
Excelente.
Isolated. Dependency of taxis to move.
Aislado. Dependencia de taxis para moverse.
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9.7
Uxia
Travelled with couple
Booked on Buscounchollo.com
March 2022
Excellent
The hotel is beautiful, the facilities incredible. The room is super clean and very nice.
El hotel es precioso, las instalaciones increibles. La habitacion super limpia y muy bonita.
Shared shower door and toilet.
Puerta de ducha e inodoro compartida.
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10
Patricia
Travelled with couple
Booked on Buscounchollo.com
March 2022
Excellent
I loved the experience and the trip, the perfect hotel close to everything
Me a encantado la experiencia y el viaje, el hotel perfecto cerca de todo
I am very unhappy with the agency, I am looking for a bargain for not notifying us of some things. They told us that it was all-inclusive and the drinks at dinner were charged separately. Also, as soon as we arrive at the hotel, they tell us that we have to pay 12 euros for the tourist tax, nobody told us anything. I think that as an agency it should give notice of the fees that have to be paid because it was not one but two. From what I see in search of a bargain there are many complaints about this style. That they do not notify of some payments outside the trip or even that it is not managed well at all.
Estoy muy descontenta con la agencia busco un chollo por no avisarnos de algunas cosas. Nos dijeron que estaba todo incluido y las bebidas en la cenas nos las cobraron aparte. Además nada más llegar al hotel nos dicen que tenemos que pagar 12 euros por la tasa de turismo nadie nos dijo nada. Creo que como agencia debería dar aviso de las tasas que se tienen que pagar por que no fue una fueron dos. Por lo que veo en busca un chollo hay muchas quejas de este estilo. Que no avisan de algunos pagos fuera del viaje o incluso que no se gestiona bien del todo.
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8.7
Miguel Ángel
Travelled with couple
Booked on Buscounchollo.com
March 2022
Very good
All quite well, without further ado they let us enter the room well before the hour
Todo bastante bien sin mas nos dejaron entrar en la habitación bastante antes de la hora
The dinners have little variety, COVID protocol with some non-existent clients without being told anything, they lack maps and more to go on excursions, nobody receives you or takes your bags or shows you a room. I think it is not a 5-star
Las cenas poca variedad protocolo COVID con algunos clientes inexistente sin que les dijeran nada carecen de mapas y de más para realizar excursiones nadie te recibe ni cogen maletas Ni te enseñan habitación creo que no es un 5 estrellas
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7.3
Monica
Travelled with couple
Booked on Buscounchollo.com
March 2022
Good
The correct room, although with poor lighting.
La habitación correcta, aunque con escasa iluminación.
Dryer without power. I don't know if the spa can be considered as such. They allow children to enter, which does not allow you to relax as expected in such a place. We coincided with a foreign event and the hotel was at their disposal. They moved freely around the hotel without a mask, having drinks in the elevators and disrespecting the other guests. For occasions of this type, they should close the hotel and exclusively house the people of the event, because they bother the rest of the guests who want to relax during their vacations.
Secador sin potencia. El spa no sé si se puede considerar como tal. Permiten la entrada de niños lo que no permite relajarse como se espera en un lugar así. Coincidimos con un evento de extranjeros y el hotel estaba a su disposición. Se movían libremente por el hotel sin mascarilla, tomando copas en los ascensores y faltando al respeto al resto de huéspedes. Para ocasiones de este tipo deberían cerrar el hotel y alojar en exclusiva a las personas del evento, porque molestan al resto de huéspedes que quieren relajarse durante sus vacaciones.
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9
Ramon
Travelled with couple
Booked on Buscounchollo.com
March 2022
Excellent
The room, the information, the breakfast
La habitación, la información el desayuno
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7.7
José ángel
Travelled with couple
Booked on Buscounchollo.com
March 2022
Good
The room is very spacious, we're on the 10th floor, in the corridor they have a kind of terrace to smoke/make a coffee that they leave you in the courtesy room, it's very good! The breakfast buffet is quite complete.
La habitación muy amplia ,nos toco en la planta 10 ,en el pasillo tienen una especie de terraza para fumar/ hacerte un café que te dejan en la habitación de cortesía está muy bien ! El buffet del desayuno bastante completo
The bathrobes in the room, both torn, I mentioned it at the reception and they immediately brought "new" ones, but for a 5* those details... nothing in Spanish, they have everything in English / Portuguese and well the person who attended us at the reception to check in to enter sincerely kindness la Justita
Los albornoces de la habitación , ambos rotos, lo comenté en recepción y enseguida llevaron unos "nuevos",pero para ser un 5* esos detalles ... nada en castellano , todo lo tienen en inglés / portugués y bueno la persona que nos atendió en la recepción para hacer el check para entrar sinceramente amabilidad la Justita
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6.3
PurificaciÓn
Travelled with couple
Booked on Buscounchollo.com
March 2022
Average
The staff has been very nice. The breakfast very good.
El personal ha sido muy agradable. El desayuno muy bueno.
We have been surprised by the attitude of the hotel, regarding the different treatment with certain guests who did not wear a mask. The response of the hotel employees when we told them about it was "we can't tell you anything" The room with a lack of maintenance, broken bathroom mirror, broken lamp... we were surprised by this chain.
Nos ha sorprendido la actitud del hotel, respecto al trato distinto con ciertos huéspedes que no usaban mascarilla. La respuesta de los empleados del hotel cuando se lo comentamos, fue "no podemos decirles nada" La habitación con falta de mantenimiento, espejo baño roto, lampara estropeada... nos ha sorprendido de esta cadena.
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5.8
Jose Manuel
Travelled with couple
Booked on Buscounchollo.com
March 2022
Average
Little thing
Poca cosa
I don't like being deceived with false advertising. Two nights and one access to the SPA. Both the hotel with you make misleading advertising because until you finish making the reservation you do not realize that only one access to the SPA enters. Of pity. I realized when I went down to the SPA and they wanted them to pay the second time. Three years ago I had been in that hotel using their web service and they gave me 2 accesses to the SPA. I will not return to the hotel or use your web service again. And then the room needs some renovations like the dining area, burnt carpet, burnt iron bedspread. The bathroom fan giving the tabarra all day. Faucets that did not close well. Some leak giving the can all night. A lot of luxury for the reception and in the room that I was lucky not to sleep a wink on both nights.
Que no me gusta que me engañen con publicidad engañosa. Dos noches y una solo acceso al SPA. Tanto el hotel con ustedes hacen publicidad engañosa porque hasta que no acabas de hacer la reserva no te das cuenta que solo entra un acceso al SPA. De pena. Yo me di cuenta cuando baje al SPA y querían que pagaran la segunda vez. Hacia tres años que había estado en ese hotel utilizando su servicio web y me dejaron 2 accesos al SPA. Ni volveré al hotel ni volveré a utilizar su servicio Web. Y luego la habitación necesita unas reformas como el el comer, moqueta quemada, colcha de la cama quemada de plancha. El ventilador del baño dando la tabarra todo el dia.Grifos que no cerraban bien. Alguna gotera dando la lata toda la noche. Mucho lujo por la recepción y en la habitación que me toco en suerte no pegue ojo en las dos noches.
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8.3
Gabriela
Travelled with family
Booked on Amimir.com
February 2022
Very good
All the staff were super friendly and helpful.
Todos os funcionários super simpáticos e disponíveis.
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