Sercotel Hotel Nuevo Madrid

South Spain is great for holidays. Torremolinos is nice and clean. The weather was nice.

As always, everything is great. The selection of hotels, the prices, and the customer feedback.

I have given 5* because from start to finish of our booking and holiday we had no problems at all and amimir.com was much cheaper than the competitors we have already booked via amimir for another holiday later this year

Quick and easy booking. This was my first time using them and I would definitely use them again. Thank you!

I will start with the positives, although unfortunately there are far fewer of them than negatives. The positive side of this hotel is the staff. Everyone was very polite and friendly, both at the reception and in the restaurant and bar. The food was also very tasty. Now let’s move on to the negatives. The rooms are simply terrible and do not meet the standards of a four-star hotel. There was dirt everywhere, and the renovation looked poorly done. The balcony door was practically falling apart. There was no proper hot water – you had to let the water run for about five minutes before it became even slightly warm. Surprisingly, the air conditioning worked quite well. On the first day, we had no hot water at all, so we reported the issue to reception. We were told that a technician would arrive within five minutes. We waited for 20 minutes and nobody came. It was already around midnight. We went back to reception, and once again we were told that the technician would arrive in five minutes. Eventually, he came, checked the water, and told us that hot water only worked when the water pressure was turned to the maximum. About ten minutes after he left, the hot water disappeared again, but we were too tired to keep going back and forth to reception. Speaking of reception, we always had to go there in person because the telephones in the rooms did not work. In fact, the reception phone did not seem to work either. During our entire stay, complimentary water was never replenished in the room. The day before our departure, I asked reception to arrange a wake-up call and prepare a breakfast box because we were leaving at 5:30 a.m. and would miss breakfast. The staff even asked what kind of breakfast we would like, so everything seemed arranged. They did wake us up on time, but when we checked out and asked where we could collect our breakfast boxes, we were told that nobody knew anything about it and that no breakfast had been prepared. As a result, we left hungry. If you are planning to spend time at the beach, be prepared to pay €5 per person per day for sunbeds. The sunbeds included by the hotel are located on the grass approximately 100 meters away from the sea. We also complained that our room looked nothing like the photos advertised online. We were told that if we wanted a better room in the main hotel building, we would need to pay an additional €10 per day. Later, a receptionist kindly changed our room, but the replacement was not significantly better. Overall, the hotel management shows a very careless attitude toward its guests. The employees themselves try to help and are polite, but the problems clearly come from poor management and organization. Our rating: 0/10.

Swift response to my booking query My frustration was not being able to make payment and have the booking confirmed. However Amimir called me and sorted out everything to my satisfaction. Thank you

I found them on the Internet, i made a fast research over de credibility of amimir.com and i booked fast because was cheaper than booking.com. I choose to pay only 10euro in advance and all the rest 1 week before travelling. Sure i will choose them next time. Thank you!

First booking using Amimir.com and it won't be the last. The price was great for our Hotel and the booking process was simple and smooth. We were kept informed throughout the process and can't think of anything negative to say. Well done Amimir.com

Convenient and quick booking. Good customer service. This is my fourth booking with this service.

Poor customer protection. The platform accepted a booking impossible to access due to expired check-in hours and was not refunded. Very disappointing experience!