9.7
Manuel Ángel
Travelled with couple
Booked on Buscounchollo.com
August 2025
Excellent
The staff are super attentive, nice, and respectful, very good cleanliness, I would go back.
El personal super atentos agradables y respetuosos,limpieza muy buena volvería a ir
Put more variety of hot meals from the grill, etc., in the dining service.
Poner en el servicio de comedor más variedad de comidas calientes de plancha etc
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8.9
Melody
Travelled with couple
Booked on Buscounchollo.com
August 2025
Very good
That the hotel did not have car park, otherwise no complaints.
Que no tuviera parking el hotel por lo demás ninguna pega
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2.7
Rocio
Travelled with family
Booked on Buscounchollo.com
August 2025
Basic
The accommodation that claims to have 4 stars is not even close to one, we had to ask for a room change, the humidity in it didn't let us sleep the first night, I had a huge allergy attack, the staff there is very friendly, that cannot be denied, but they promote it as something that it is not, it was mostly you who sold it to me, I had to pay for the drink (which was included in the Full Board), which I also had to claim, in short, everything was bad on your part, you took away a day and a half of my stay, and everything was relatively very bad.
El alojamiento que dice tener 4 estrellas no es ni de una, tuvimos que pedir cambio de habitación, la humedad que había no le dejar dormir la primera noche , me dio un ataque de alergia impresionante , la gente que trabaja ahí muy amable eso no se puede negar, pero lo promocionan como una cosa que no es más que nada ustedes quienes fueron quien me lo vendieron, me hicieron pagar la bebida (cuando estaba incluida en la pensión completa) la cual también tuve que reclamar, en definitiva todo mal por parte de ustedes, me quitaron un día y medio de la estancia, y todo fue relativamente muy mallll
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8.7
Angel Maria
Travelled with couple
Booked on Buscounchollo.com
August 2025
Very good
The worst thing was the flight departure, at 11:30 pm on the first day, so we lost a day, and the return at 3:55 pm, missing one of the 5 meals included in the offer.
Lo peor la salida del vuelo, a las 23:30h del primer día con lo que perdimos un día y la vuelta a las 15:55h y perdimo una comida de las 5 que venían en la oferta
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10
Angeles
Travelled with couple
Booked on Buscounchollo.com
August 2025
Excellent
The location is unbeatable, the food a lot of variety and constantly replenishing when it ran out. The staff very, very friendly and eager for you to be comfortable and not lacking anything, the cleaning wonderful. Everything has been superbly good.
La ubicación es inmejorable,la comida mucha variedad y reponiéndose constantemente cuando se acababa. El personal muy,muy amable y con ganas de que estuvieses agusto y sin faltar nada,la limpieza estupenda.Todo ha estado magníficamente bien.
The disastrous thing has been the organization of Busco un deal. They scheduled the flight at 19:55. We arrived in Tenerife at 21:30... at 22 we left for the hotel which was in the south of Tenerife when the hotel was actually in the north. 1 hour and 20 minutes of travel to the hotel. No possibility to have dinner because obviously the dining room was closed. Dinner that was included. For the return holiday, more of the same. The flight was at 7 in the morning. Two hours early at the airport, so we had to get up at 3:30 to arrive on time because we had 1 hour and 20 minutes to the airport. Of course, the breakfast that was included was lost again. Thanks to the hotel, they provided a coffee for the driver that night because he had to drive. And when I complained to Busco un deal, they told me that the offer stated that the flight could be in the morning, afternoon, or dawn. Lie, it didn't specify anything. When I booked it, they told me that within 24 or 48 hours they would send us all the information. When I received it, I wanted to cancel the holiday but after purchasing insurance, it turns out that I could only cancel it for reasons of force majeure or I would lose the entire amount. Very bad on the part of Busco un deal, very, very bad.
Lo nefasto ha sido la organización de busco un chollo. Nos pusieron el avión a kas 19,55. Llegamos a Tenerife a las 21,30...a las 22 salimos para el hotel que se encontraba en tenerife sur cuando el hotel estaba en el norte. 1,20 de viaje hasta el hotel. Sin posibilidad de cenar porque evidentemente el comedor estaba cerrado. Cena que estaba contratada.Para la vuelta más de lo mismo. El vuelo a las 7 de la mañana. Dos horas antes en el aeropuerto con lo cual nos tivimos que levantar a las 3,30 para llegar con tiempo porque nos quedaba 1,20 de camino hacia el aeropuerto. Por supuesto desayuno contratado perdido de nuevo. Gracias al hotel nos proporcionó un café para el conductor esa noche por que tenía que conducir. Y cuando me quejo a busco un chollo me dice que en la oferta se decía que el vuelo pidría ser de mañana ,tarde o madrugada. Mentira no esoecificaba nada. Cuando lo contraté me dijeron que en 24 o 48 horas nos mandarían toda la información. Cuando la recibí quise anular el viaje pero después de contratar un seguro resulta que solo podría anularlo por causas de fuerza mayor o perdería el dinero completo. Muy mal por parte de busco un chollo,insisto muy,muy mal
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9.1
Paula
Travelled with couple
Booked on Buscounchollo.com
August 2025
Excellent
All super well organized and a very good hotel and recommended. If this deal were to come up again, we would definitely repeat everything the same. Very happy with the experience and with everything in general.
Todo super bien organizado y muy buen hotel y recomendado. Si este chollo volviese a salir, sin duda repetiríamos todo igual. Muy contentos con la experiencia y con todo en general.
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8.3
Belarmino
Travelled with couple
Booked on Buscounchollo.com
August 2025
Very good
I liked the accommodation point is very close to everything you can enjoy, the food, the attention and the environment of the stay.
Me ha gustado el punto de alojamiento está muy cerca de todo lo que puedes disfrutar,la comida,la atención y el entorno la estancia.
Old hotel, broken loose toilet, I was moved to another room because the first one had a bad smell in the bathroom, fridge not working, bathroom door locked and took a long time to open with maintenance, "he didn't have time".
Hotel viejo, wáter suelto roto,me cambiaron de habitación porque la primera estaba con mal olor el baño,nevera sin funcionar, puerta de baño cerrada y mucho tiempo para abrir con el de mantenimiento " no tenía tiempo".
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6.6
Isabel
Travelled with friends
Booked on Buscounchollo.com
July 2025
Good
Located in the tourist area of Puerto de la Cruz but the facilities are quite old, the room key was disconfigured 4 times and we were 5 days so a little uncomfortable the truth.
Ubicado en la zona turística de Puerto de la Cruz pero las instalaciones son bastante antiguas, la llave de la habitación se nos desconfiguró 4 veces y estuvimos 5 días así que un poco incómodo la verdad
The rooms are very old and with a noticeable musty smell, the dinner time until 21.30 is not long enough.
Las habitaciones son muy antiguas y con un olor a humedad notable, el horario de la cena hasta las 21.30 se queda corto
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9.7
Valentin
Travelled with couple
Booked on Buscounchollo.com
July 2025
Excellent
It has been very negative.
I have lost two days of travel.
The flights were scheduled from the South Airport instead of the North.
On the way there, we arrived at the hotel at four in the morning.
On the way back, we had to leave the hotel at four-thirty in the morning to arrive at the South Airport for the departure at eight in the morning.
So, two days less.
Ha sido muy negativa
He perdido dos días de viaje
Los vuelos los han programado desde el Aeropuerto Sur en vez del Norte.
La ida llegamos al Hotel a las cuatro de la madrugada.
La vuelta tuvimos que salir del hotel a las cuatro y medio de la madrugada para llegar al Aeropuerto Sur la salida a las ocho de la mañana.
Así dos días menos.
When you have included the transportation, program it better.
Cuando haya incluido el transporte programarlo mejor
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7.4
Noelia
Travelled with couple
Booked on Buscounchollo.com
July 2025
Good
Excellent location, it is on the promenade, next to all the bars, services, beaches.... It was appreciated that water and wine were included in the meals, no other hotel does that.
Excelente ubicación, está en el paseo marítimo, junto a todos los bares, servicios, playas.... Se agradeció que el agua y el vino estuvieran incluidos en las comidas, en ningún otro hotel lo hacen.
The rooms are a bit outdated, more like from the 80s. We got a room facing the square where all the buses, taxis, and trucks with supplies parked very early in the morning... Since there was no balcony or anything similar, we couldn't dry our towels, swimsuits, or anything that got wet (that was the worst part).
Las habitaciones un poco anticuadas, más de los años 80. Nos tocó una habitación que daba a la plaza donde desde muy temprano estacionaban todos los autobuses, taxis, descargaban todos los camiones de suministros , etc... Al no tener ningún tipo de balcón ni nada parecido, no podíamos secar ni toallas, ni bañadores ni nada que se nos mojara (eso fue lo peor).
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9.7
Elena
Travelled with couple
Booked on Buscounchollo.com
July 2025
Excellent
In general, everything is very good. The efficiency of the airport-hotel transportation and return was also exemplary. Happy.
En líneas generales todo muy bien ., también la efectividad del transporte aeropuerto- hotel y vuelta ejemplar. Contentos
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10
Francisco
Travelled with friends
Booked on Buscounchollo.com
June 2025
Excellent
The kindness of all the workers, the ease of checking in both the hotel and the flights thanks to Jump2spain.com, everything was great.
La amabilidad de todos los trabajadores, la facilidad para hacer el checking tanto del hotel como de los vuelos gracias a BuscoUnChollo, todo genial
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8
Ana Olga
Travelled with friends
Booked on Buscounchollo.com
June 2025
Very good
THE HOTEL WAS FINE, THE LOCATION UNBEATABLE AND THE FOOD WAS GOOD. THE ELEVATORS, FEW FOR SO MANY PEOPLE, BUT WELL, YOU ARE ON VACATION.
EL HOTEL ESTABA BIEN , LA UBICACION INMEJORABLE Y LAS COMIDAS BIEN. LOS ASCENSORES, POCOS PARA TANTA GENTE PERO BUENO ESTAS DE VACACIONES .
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10
Susana
Travelled with family
Booked on Buscounchollo.com
June 2025
Excellent
The location of the hotel and its surroundings. The hotel's garden and all its corners for every moment.
La ubicación del hotel y su entorno. El jardín del hotel y todos sus rincones para cada momento.
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7.1
María Araceli
Travelled with couple
Booked on Buscounchollo.com
May 2025
Good
The location
La ubicación
The bathrooms
Los baños
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10
Francisca
Travelled with friends
Booked on Buscounchollo.com
May 2025
Excellent
The trip was wonderful, the hotel was very clean and the service was excellent.
El viaje fue una maravilla, el hotel muy limpio y el servicio de diez
Nothing to improve
Nada k mejorar
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8.9
Verónica Cynthia
Travelled with family
Booked on Buscounchollo.com
May 2025
Very good
The hotel is super well located and the staff is very attentive and friendly. The food is very good.
El hotel está súper bien ubicado y el personal es muy atento y amable. La comida está muy bien.
The rooms should be repaired, the parquet floor is damaged and there were ants on the desk. The TV was malfunctioning.
Las habitaciones deberían arreglarlas, el suelo de parqué está dañado y en el escritorio habían hormigas. La tv funcionaba mal.
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7
Maria Dolores
Booked on Buscounchollo.com
October 2023
Good
The staff, the location of the hotel and the view from my room (although it was a bit "shabby", it was in need of a good renovation).
El personal, la ubicación del hotel y las vistas desde mi habitación(aunque esta era un poco "cutre", estaba pendiente de una buena reforma)
That in 6 days they did not change my sheets, I had to ask the floor maid to change them!!!, it is a 4 star, no daily change is necessary... but at least 2 times in a week, would be adequate....
Que en 6días no me cambiaron las sábanas, tuve que pedirle a la empleada de la planta que me las cambiase!!!, es un 4 estrellas, no es necesario cambio diario... pero al menos 2 veces en una semana, sería adecuado...
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8.7
Víctor
Travelled with friends
Booked on Buscounchollo.com
September 2023
Very good
The service and staff are excellent, they solve any problem that may arise.
El servicio y el personal excelentes, te resuelven cualquier problema que pueda surgir.
Certain buffet dishes left much to be desired.
Ciertos platos del buffet dejaban bastante que desear
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7.3
Damina Mercedes
Travelled solo
Booked on Amimir.com
September 2023
Good
The food is pretty good, they are renovating the rooms and they are comfortable.
La comida es bastante buena, estan reformando las habitaciones y estan confortables
The pool is sad, dirty and humid around
la piscina da pena, sucia y humedades alrededor
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